Cell Manager

Ontic • Creedmoor, NC

1d • Onsite

About The Position

Ontic is a leading global aerospace Original Equipment Manufacturer (OEM) trusted by the world’s aviation leaders. Ontic’s Creedmoor, NC, site is home to a number of specialist companies within the Ontic Group, including Metro Merlin, Twin Commander, and Firstmark. With over 1,500 employees across four time zones and seven sites, Ontic has more than doubled in size since 2019 and is continuing to grow at pace. The Cell Manager is responsible for overseeing a portfolio of customer relationships, ensuring a high standard of customer experience while supporting the team in meeting financial and operational objectives. This role will lead a team and coordinate cross-functional activities related to assigned customers, maintaining clear communication and driving continuous improvement in customer-facing processes.

Requirements

• Strong interpersonal skills to build relationships with customer, suppliers, and internal functions.
• Team Management
• Deep understanding of operations, aviation regulations, and customer service best practices.
• Excellent verbal and written communication skills.
• Apply attention to detail and possess a pragmatic approach to problem solving.
• Self-motivated and able to work within a multi-disciplined team across a matrix organization.
• PC and office software skills essential (word processing, spreadsheets, presentations, and project management tools).
• Able to demonstrate sound business and financial acumen.
• Demonstrated experience of leading difficult conversation to a positive outcome.
• Leadership – Demonstrate effective leadership qualities both within own function and broader business leadership.
• Results orientation – Create and meet stretched growth objectives and seek opportunities to introduce new systems and initiatives to improve performance.
• Problem solving – identifies and resolves problems in a timely manner; gathers and analyses information; develops alternative solutions.

Nice To Haves

• Experience of UK, EU and US Commercial and Government contracting desirable.
• Experience of aerospace or defence industry particularly MRO desirable.
• Knowledge of UK, EU and US import and export regulations desirable.

Responsibilities

• Play a key role in fostering long-term customer relationships and supporting growth through exceptional service management.
• Propose and maintain a clear medium and long-term strategy for our customers and their respective product.
• Involvement in pricing strategies, with the support of the Sales team and Revenue Management team, to ensure maximum value creation across every aspect of the business.
• Pro-actively resolve customer complaints and problems and escalate as necessary in support of building and maintaining high levels of Customer Excellence.
• Analyse the market and commercial activity to ensure the inventory levels and lead times are appropriate to meet customer requirements and provide opportunities.
• Monitor on-time delivery, and operational performance to ensure successful execution.
• Contribute to developing broader business strategies, budgets, and performance reviews.
• Build strong long-term relationships with customers.
• Coordinate and participate in meetings and reviews between Ontic and the customer.
• Participation and involvement of weekly forecasting of financials for the month, quarter, and FY.
• Lead the planning and production control teams.
• Establish workflow, scheduling, tactical and strategic planning to support our products and services.
• Ensure material availability by developing, reviewing, and updating material LOB and service level BOMs.
• Responsible for ongoing identification and repair coordination of unserviceable material.
• Work cross-functionally with internal teams, external vendors, and internal stakeholders.
• Develop, implement, and monitor key performance indicators.
• Clear and accurate FLASH reporting.
• Adhere to legislation governing employment, including but not restricted to; health and safety, data protection, equal opportunities ensuring compliance with local policies and procedures.
• Comply with statutory requirements and regulations and Company policies.
• Undertake such other duties commensurate with the role that may be required from time to time.
• Training of team

Benefits

• Comprehensive medical insurance
• Competitive PTO, holiday pay, and sick leave
• Company 401K plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• Flexible working arrangements (9/80 work schedule, every other Friday off)
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees