Celebration of Life Event Manager

SCI Shared Resources•Baltimore, MD

6d•Onsite

About The Position

This position offers the opportunity to help families and friends through one of the most difficult times in their lives. This Event Manager role is responsible for creating and coordinating Celebration of Life personalized services designed to create a meaningful remembrance that reflects the life and passions of the families’ loved ones. This includes special room offerings, decorating styles, food and mementos.

Requirements

High school diploma or equivalent required
Five years hospitality or event planning work experience including customer service, souring, revenue and expenditure tracking
Two years funeral industry experience preferred but not required
Ongoing ability to create and design personalized specialized events
Leadership and team qualities
Strong work ethic
Ability to adapt to fluctuating schedules
Ability to travel
Strategic planning skills
Organizational skills and attention to detail
Effective and empathetic communication skills
Intermediate MS Office suite skills

Nice To Haves

Associate Degree in hospitality preferred but not required

Responsibilities

Work with locations’ leaders and funeral directors to establish and maintain personalized sample vignettes for display
Travel to locations and provide ongoing event planning and implementation education to staff to ensure celebrations result in anticipated outcomes
Establish and maintain locations’ event related inventories such as linens, runners, overlays, utility kits and craft supplies
Build trusting relationships with location staff to ensure events are set up timely and fully staffed throughout events
Identify, establish and maintain local and online vendor lists to accommodate personalized service needs
Establish corporate purchasing card, maintain expense tracking in the company’s information system and code receipts according to policies and guidelines
Monthly submit revenue and expenditure reporting to market leadership
Establish annual revenue goals and expenditures with market leadership
Review all personalized order forms for celebration packages
As needed, meet with families and funeral staff to determine venue site selections and personalized displays
Maintain a sense of empathy and support when communicating with families
Coordinate and implement the Celebration of Life Personalization Event
Determine and obtain contents and items needed for services
Purchase and adorn surprise keepsakes, etc. for each service
Retrieve inventory displays and other items needed from storage
Ensure staff scheduling for set up of events and breakdowns is in place
Arrive and attend events as needed, adapting work schedule to accommodate dates and times
In compliance with company policies and guidelines, ensure all pre and post forms and documentation are completed in a timely manner
Acknowledge staff for exemplary support and provide constructive, effective feedback for areas of improvement when needed