Celebration Crossing Specialist

State of Indiana • Indianapolis, IN

4d • Onsite

About The Position

The Indiana State Museum and Historic Sites (ISMHS) is a statewide museum system with 12 locations, including a central museum based in Indianapolis. Our mission is to ignite wonder, inspire curiosity, reveal stories and create connections. Our values are integrity, stewardship, interconnectivity and transparency. First among our institutional priorities is to produce signature experiences. Celebration Crossing (CCX) Specialists work within the Celebration Crossing holiday experience to engage and interact with visitors, assist with facilitation of Celebration Crossing programming, respond to visitor questions and concerns, and monitor experience components. The CCX Specialist will enhance visitor experience through multiple positions including Santa’s House Photographer, Santa House Manager, Santa’s Front Yard Facilitator, Snowfall Express Line Facilitator, and Snowfall Express Conductor.

Requirements

• High school diploma or GED preferred; current high school junior or senior welcome to apply.
• Background in education, theater, and/or customer service preferred.
• Must have experience in customer service or hospitality industries.
• Must be comfortable working independently and exhibit initiative.
• Good communication skills, enthusiasm and collaborative work ethic required.
• Ability to maintain a professional appearance and attitude.
• Able to perform essential functions with or without reasonable accommodation.

Responsibilities

• Enhance the visitor experience in Celebration Crossing by engaging and interacting with visitors, assisting with visitor questions and concerns, and facilitating daily programs.
• Implement scheduled and spontaneous activities and programs within Celebration Crossing for diverse audiences including children, families, and adults.
• Provide excellent customer service by greeting each visitor, answering questions, and being present within the space.
• Work with and assist museum volunteers as needed.
• Facilitate Celebration Crossing experiences and monitor interactive components and manipulatives.
• Communicate visitor issues and concerns to security and other staff as appropriate.
• Support Visitor Services in providing a welcoming and festive environment for all museum visitors.
• Sanitize exhibit and public spaces daily.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED