CDS STUDENT SUCCESS SPECIALIST, Office of the Provost

Boston University • Boston, MA

2d • Remote

About The Position

The Student Success Specialist is responsible for monitoring students’ academic progress in BU’s online at scale programs, providing guidance on academic interests and goals, and helping students access and navigate the resources needed to successfully complete their degree programs. In addition, the Student Success Specialist plans and executes events and programs that foster community and engagement throughout the program.

Requirements

• Monitoring students’ academic progress in BU’s online at scale programs
• Providing guidance on academic interests and goals
• Helping students access and navigate the resources needed to successfully complete their degree programs
• Planning and executing events and programs that foster community and engagement throughout the program
• Maintaining current knowledge of program requirements, policies, and student services
• Flexible schedule, including some evenings and weekends
• Develop and maintain student resources
• Prepare reports on student progress and retention
• Partner with data analysts to identify trends and strengthen student support strategies
• Collaborate with colleagues across program home colleges
• Align student success processes and communications across multiple colleges
• Serve as a liaison between CDS, BUV, and partner colleges
• Identify and resolve cross-college operational challenges related to the student experience
• Ensure compliance with varying college and university policies while maintaining a seamless student experience

Responsibilities

• Provide comprehensive academic advising to a portfolio of high-volume online students, guiding them in planning their path to degree completion, conducting outreach to support semester-to-semester re-enrollment, monitoring academic progress and recommending solutions to academic or administrative challenges, and maintaining current knowledge of program requirements, policies, and student services.
• Plan and execute virtual events and engagement opportunities, develop and maintain student resources, and collaborate with BU colleges and partners to enhance the student experience.
• Prepare reports on student progress and retention and partner with data analysts to identify trends and strengthen student support strategies.
• Collaborate with colleagues across program home colleges to ensure student needs and program-specific requirements are effectively supported, align student success processes and communications across multiple colleges to promote consistency and clarity for students, serve as a liaison between CDS, BUV, and partner colleges to coordinate policies, timelines, and student support strategies, identify and resolve cross-college operational challenges related to the student experience, and ensure compliance with varying college and university policies while maintaining a seamless student experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed