CDN Support Engineer I

bunny.net

1d•Remote

About The Position

As a CDN Support Engineer I, you'll play a hands-on role helping developers deliver fast and reliable experiences across our global edge network, powered by 150 Tbps+ of capacity and 119+ edge locations worldwide. This role is a great fit for someone who has already spent a few years supporting developer-facing infrastructure, whether in hosting, networking, cloud platforms, or video delivery, and wants to go deeper into the technologies that power the modern internet. Our CDN Support Engineers own technical problems end-to-end, working directly with developers to diagnose issues, guide complex troubleshooting, and keep the internet running fast for the thousands of developers who trust bunny.net. You won’t be figuring things out alone. Our Principal Support Engineers will coach you directly, working through real production issues together and helping you grow toward the responsibilities of a CDN Support Engineer II. If your instinct when something breaks is to dig deeper until you understand why it happened, not just how to restore it, you’ll fit right in here.

Requirements

3+ years of experience supporting developer-facing infrastructure such as hosting platforms, networking services, cloud environments, or video delivery systems
A solid understanding of core internet technologies, including DNS, HTTP/HTTPS, headers, TLS/SSL, and caching
Hands-on experience troubleshooting production issues affecting live customer traffic
Confidence using diagnostic tools such as curl, dig, traceroute, or MTR
The ability to investigate technical problems methodically to identify root causes
Clear written communication and the ability to explain technical topics to developers in fluent English
A calm and structured approach when working on issues in production environments
Confidence working through problems that don’t always have an obvious answer
Genuine curiosity about how internet infrastructure works and a desire to keep learning

Nice To Haves

You’ve used bunny.net before
Great Spanish language skills
Experience supporting high-traffic websites, APIs, or streaming workloads
You’re genuinely curious about how the internet works and love digging into the details
You’ve worked in a startup environment and are comfortable moving fast, wearing multiple hats, and figuring things out as you go

Responsibilities

Help customers troubleshoot technical issues through Zendesk and Discord, providing clear explanations and effective solutions
Investigate delivery and performance issues involving caching, HTTP behavior, SSL/TLS, DNS configuration, and origin connectivity
Diagnose application-layer networking problems affecting website delivery and performance
Use tools like curl, traceroute, MTR, dig, and logs to analyze request flows and isolate production issues
Monitor network health and spot delivery problems before they escalate
Collaborate with our Engineering and Product teams when bugs or platform issues arise
Contribute improvements to internal troubleshooting guides and customer documentation
Share insights from customer interactions to help improve our platform and tooling
Continue developing your expertise in CDN architecture, caching systems, edge networking, and internet infrastructure

Benefits

Remote-first by design
3-night voucher for visiting our headquarters
Performance-based bonuses
Medical, dental, and vision insurance (Coverage worldwide)
25 vacation days, plus an extra loyalty day each year, capped at 5 years (30 days total), on top of your local public holidays
Meeting-free Thursdays
Home office budget (€500 annually)
Paid sick leave
Paid parental leave (16 weeks for birthing parents, 8 weeks for non-birthing parents)
Annual fluffle building (once a year company meetup)
Employee Stock Option Plan (ESOP)
Mental health support via BetterHelp.com
Wellness budget (€480 annually)
Educational budget (€500 yearly)
Yearly Apple, Spotify, or YouTube Premium subscription