CDM Intake Coordinator

Phoenix Home Care and Hospice•Wichita, KS

10d•Onsite

About The Position

Intake Coordinator for Comprehensive Disease Management (CDM) Full Time: Monday through Friday, 8am - 5pm Wichita, KS office. Phoenix Home Care & Hospice is a mission driven company. We are committed to supporting you throughout your journey, assisting you in overcoming the daily obstacles faced in the healthcare industry. The Comprehensive Disease Management (CDM) Intake Specialist is responsible for managing and coordinating the care provided by our field staff members who work directly with clients in their homes. The role requires high levels of organization, attention to detail, excellent communication skills, and the ability to multitask in a fast-paced and rewarding environment.

Requirements

Possess strong time management and organizational skills with ability to multi-task
Should be a detailed-oriented self-starter
Must have exceptional customer service and strong phone etiquette
Must have strong communication skills, both verbally and in writing
Must be reliable with a strong work ethic.
Must have basic knowledge of Microsoft Office (including MS Word, MS Excel, and MS Outlook) and ability to learn new basic databases for data entry

Nice To Haves

Previous staffing or intake experience is a plus

Responsibilities

Receive and manage incoming referrals
Interact with clients and/or client families to determine client needs
Coordinate scheduling of initial visit with patient and CDM clinician
Communicate details about new patients to clinicians and advocate for patient care
Assist in tracking internal referrals amongst Phoenix service lines
Attend weekly touchpoints with clinicians
Internally build relationships for the furthering of serving clients
Communicate effectively with CDM leadership team