CDL Program Readiness Coordinator

Ancora Education • Arlington, TX

4h

About The Position

The CDL Program Readiness Coordinator is responsible for the virtual management of student financial packaging and administrative compliance. This role ensures that CDL candidates are financially cleared and educationally eligible before their start dates. Operating in a high-volume, remote environment, this position serves as the primary liaison between students, workforce agencies, and campus operations to ensure 100% "Ready to Start" (RTS) status for every cohort.

Requirements

• High School Diploma (GED acceptable) from an academic institution accredited by an accrediting agency that is recognized by the U.S. Department of Education.
• 1 year of experience in a customer service related field.
• Ability to multi-task while maintaining organization.
• Candid, honest, respectful communication skills (both verbal & written).
• Highest levels of integrity, trust, respect, and professionalism, with ability and willingness to handle sensitive and confidential situations and documentation.

Nice To Haves

• 1 YEAR PRIOR EXPERIENCE IN FINANCIAL AID & COLLECTIONS.
• EXPERIENCE WITH CAMPUSVUE (CAMPUS NEXUS).
• ASSOCIATE’S DEGREE OR HIGHER FROM AN ACADEMIC INSTITUTION ACCREDITED BY AN ACCREDITING AGENCY THAT IS RECOGNIZED BY THE U.S. DEPARTMENT OF EDUCATION.
• PREVIOUS EXPERIENCE IN CDL OR VOCATIONAL SCHOOL OPERATIONS.

Responsibilities

• Financial Portfolio Management & Student Counseling
• Provide comprehensive and accurate investment overviews and funding summaries to all prospective students, ensuring financial clarity and transparency regardless of the final enrollment outcome.
• Advise incoming and re-entry students on the availability of funding resources (WIOA, VA, Third-Party, Cash, etc.) to cover tuition and program costs.
• Set up and prioritize packaging appointments based on upcoming cohort start dates.
• Execute the payment collection process: process down payments, post transactions in Campus Nexus, and verify Auto Pay setup for all Unisa enrollments.
• Proactively manage the CDL Packaging Pipeline and FARM Report to identify and resolve pending packaging statuses.
• Regulatory Compliance & Administrative Oversight
• Serve as the primary auditor for Proof of Education (POE) and DOT Physical/MVR requirements, ensuring 100% validity before final submission.
• Launch DOT Physicals and MVRs as needed; track medical clearance and upload Medical Cards/physical results to student profiles.
• Ensure all institutional Disclosures are signed and time-stamped correctly, and cross-verify that student names match all ID and DOT documentation.
• Conduct "Missing Document" outreach (calls/texts) to maintain student momentum through the onboarding process.
• Operational Pipeline & Readiness Tracking
• Perform daily verification of pipeline metrics, including the number of fully packaged students, missing POE/DOT counts, and total collection amounts processed.
• Categorize and track funding sources daily (Cash, VA, Employer Partnerships, Workforce Agencies, Third-Party Lending).
• Analyze the "Ready to Start" (RTS) list and "Sit Report" for the upcoming cohort to ensure all students have cleared funding prior to the start date.
• Contact WIOA Case Managers and VA Vocational Rehab counselors to expedite pending vouchers and approvals.
• Strategic Reporting & Leadership
• Prepare and lead the CDL Remote Campuses Ready to Start Review and attend Weekly SSM meetings to report on packaging statuses.
• Submit a daily End of Day (EOD) Report and a Weekly Recap for review with the Senior Director of CDL Operations and Senior Director of Student Account Operations .
• Manage the Monthly KPI Report (Enrollment-to-Packaged conversion) and the Aging Report to resolve long-standing balances.
• Establish a schedule for upcoming Funding Information Sessions and attend monthly Post Start Review and "Lock" meetings to confirm final cohort numbers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED