Luxury CDL Motorcoach Chauffeur

Hermes Worldwide Inc•Denver, CO

12h•Onsite

About The Position

Responsible for providing exceptional customer service to all clients, potential clients and team members. Provides all passengers with a safe, pleasant and efficient transportation experience while driving Hermes Worldwide vehicles within the greater Denver and surrounding states/areas. Builds long term business relationships with repeat clients to ensure client satisfaction and continued revenue growth for Hermes Worldwide.

Requirements

Exceptional customer service focus
Proficient in English language including written, speaking and understanding skills
Safe driving skills
Decision making
Organizational skills / attention to detail
Technical capacity
Teamwork orientation
Knowledge, skill and mental development equivalent to completion of four years of high school.
Maintain a minimum of Class B P2 license or higher as required to drive specific vehicles.
CDL license required to operate specific vehicles.

Nice To Haves

Out of town trips( OTRs) are often necessary to accommodate client needs. May require overnight stays.

Responsibilities

Has a positive attitude and provides courteous, friendly service to internal and external clients, by responding promptly and efficiently to inquiries, requests and complaints.
Operates all vehicles within state and federal laws including, but not limited to, speed limits and road signs.
Transports passengers to/from various destinations while offering a warm greeting to each passenger at first sight, verbal and non-verbal, safely loading and unloading passengers and their belongings. Ensure all passengers and their belongings are secured prior to departure or vehicle operation.
Adheres to pick up and drop off times as outlined by passenger and communicated by dispatch. On-time to Hermes Worldwide means arriving at destination no later than 15 minutes before pre-determined pick up time.
Engages in conversation with passengers as appropriate, is knowledgeable and shares information about the city, attractions and events. Acts as an ambassador to Denver and surrounding areas.
Prepares route for trip prior to departure utilizing map books, GPS and/or other approved programs as available. Reviews trip tickets prior to departure for pertinent information for all trips assigned for shift.
Prior to departure, ensure vehicle pre-check is completed, vehicle is fully stocked with necessary items.
Maintain vehicle cleanliness throughout shift.
Communicates with dispatch throughout shift regarding status accurately and in a timely manner. Promptly notify regarding any changes in schedules, reservation and/or requests by clients; wait for approval from dispatch prior to making any changes to trip as outlined.
Timely and accurately tracks hours of service in DOT logging application.
Accurately completes all required paperwork throughout shift, including, but not limited to, trip tickets, pre- and post-vehicle checks, vehicle condition reports, etc.
Knowledge of the greater Denver and surrounding areas geography and highways. Is knowledgeable of traffic patterns that might impact trip times and adjusts accordingly.
Uses sales and client service skills and techniques to maximize revenue and reservations for future business.
Completes PAX training and adheres to skills learned.
Protects company assets and confidential information in accordance with company policies and procedures. Including, but not limited to, client, credit card, team member and proprietary company information.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.