CCSP Quality Control Specialist - Olympia
About The Position
Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy, thriving physically, emotionally, and educationally, nurtured by family and community.” This position plays an essential role in ensuring accountability and integrity within the Child Care Subsidy Program by conducting state and federally mandated independent audits. You will review attendance records, collateral documentation and databases, and conduct collateral contacts with providers, clients, and other sources. Your audits may result in identifying underpayments or overpayments that require administrative follow-up, as well as detecting high-risk practices and making referrals for investigation when needed. You will directly support the agency’s mission by helping to ensure CCSP meets all regulatory and statutory requirements and by contributing to continuous improvements across the Quality Assurance unit. This is a unique opportunity to implement updated practices, strengthen consistency across processes, and support the overall integrity of a program that makes a meaningful difference for Washington’s children and families.
Requirements
- Bachelor's degree from an accredited college or university in human resources, public administration, or related field. OR Two (2) years of experience as a Financial Services Specialist 3, 4, or 5, or as a WorkFirst Program Specialist or WorkFirst Program Supervisor. Note: At least one year of this experience must have been gained within the State of Washington. OR Equivalent combination of education and experience totaling six (6) years
- Research and Analytical Skills/Abilities: Ability to research, evaluate and draw conclusions from data; support recommendations with facts and analysis; interpret and apply rules, laws, policies and procedures.
- Communication Skills/Abilities: Ability to convey ideas and facts orally and in writing using language the audience will best understand.
- Consulting Skills/Abilities: Ability to partner with providers to identify and resolve complex or sensitive issues.
- Relationship-Building Skills/Abilities: Ability to develop positive, productive, respectful working relationships.
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
Nice To Haves
- Additional qualifying experience determining eligibility for public assistance programs may be substituted, year for year for education. Qualifying experience can only be gained in a Community Services Office, Welfare Office, or Public Assistance Office.
- Knowledge of the following: State of Washington Child Care Subsidy auditing practices, Child Care Subsidy data and reporting systems, child care billing and records requirements, and child care administrative rules.
Responsibilities
- Build and maintain positive working relationships, work independently, and perform effectively in a fast-paced or high-pressure environment.
- Understand and interpret state and federal laws, regulations, and guidelines related to the Child Care Subsidy Program.
- Conduct interviews effectively with regulated child care providers, licensors, clients, and others to gather necessary information.
- Make accurate and well-supported determinations of program eligibility.
- Investigate complaints in alignment with audit plans or project requirements.
- Analyze and evaluate records for assigned cases.
- Compile information and provide testimony at hearings or in court when required.
- Develop audit plans to support program integrity and compliance.
Benefits
- Public Employee Benefits Board (PEBB)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
