CCCE Team Manager

RadNet • Frederick, DE

7d

About The Position

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Contact Center Team Manager you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

Requirements

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.
• Requires High School Diploma and/or at least 1 year of contact center office work experience (or medical training program/education)
• Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills.
• Ability to foster teamwork, inter-personal awareness, and initiative.
• Medical terminology knowledge.

Responsibilities

• Lead teams of employees including hosting team huddles, individual agent check-ins, hiring, coaching, counseling and termination.
• Responsible for Manager of Duty shifts ensuring contact center exceeds performance goals including calls handled, calls abandoned, TTA, specialty team performance.
• Manage daily operation of phone system, update daily stats, and runs ad-hoc reporting as needed.
• Troubleshoots and escalates all phone and systems issues in a timely manner.
• Provides feedback in a timely manner regarding team operation including success metrics tied to initiatives, performance management, goal setting, monitoring of performance that will provide successful results.

Benefits

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees