CCC Call Specialist I

Park National Bank•Dyersburg, TN

7d•Hybrid

About The Position

We are recruiting candidates for our hybrid opportunity with our Customer Care Center team! Looking for candidates with availability to work shifts between 7:00am and 7:00pm (EST) Monday-Saturday. Candidates must live within driving distance of 200 W Court St Dyersburg, TN 38024.

Requirements

Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Organizational Skills/Detail Oriented
Able to Multi-Task or Juggle Priorities
High School diploma or equivalent required
Reliable Internet with a minimum 100 Mbps download speed
A Mi-Fi or cellular hotspot is not accepted

Nice To Haves

College coursework in business related field preferred
Some retail bank experience or general customer service preferred

Responsibilities

Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email
Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries
Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner
Complete and maintain related account maintenance
Complete research and resolve documentation errors or discrepancies
Cross-sell Bank services and supports all functions within the Customer Care Center
Provides information to customers on Bank policies, procedures and programs
Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved
Maintain and project the Banks professional reputation through professional and courteous interactions with customers
Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge
Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned