CCBHC Screening Specialist

Easterseals MORC•Auburn Hills, MI

2d•Hybrid

About The Position

Easterseals MORC is hiring for a CCBHC Screening Specialist to help make a difference and become part of something bigger than yourself! We are looking for Game Changers. The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. We recognize the importance of a quality work life balance and offer a generous paid time off program and flexible work arrangements to meet the changing needs of our workforce.

Requirements

Bachelor's Degree in Social Work and fully licensed with an LBSW
Have one (1) years of responsible full-time working in behavioral health, substance use disorders or related.
Excellent customer service skills.
Must possess a knowledge and understanding of intellectual and developmental disabilities, mental health, physical health, and/or substance use disorders.

Nice To Haves

Experience with SalesForce a plus.

Responsibilities

Responsible for answering inbound calls, website chat, and general emails, assisting individuals who have general questions, particular inquiries about Easterseals MORC programs and services, or who are in need of community resources or referrals.
Documents calls using the Customer Referral Management System (CRM) and Electronic Medical Record.
Responsible for thorough understanding of program services, eligibility criteria, required timeframes, and follows program referral process flows.
Determines the nature of the call from the general public, completes screenings for individuals (adults or children) needing services and coordinating intakes for services. This includes gathering demographic/insurance information, presenting problems, risk, other necessary information as indicated in screening form.
Determines if incoming requests for services are urgent, emergent, or routine and makes referrals for services following appropriate corresponding timelines.
Receive calls and requests for other programs, schedule appointments, mails or emails information/forms, as assigned.
Manage and resolve or direct customer complaints. Identifies and escalates priority issues to the appropriate parties as needed.
Ability to type documentation into CRM and/or electronic medical record while concurrently speaking with the individual seeking services.

Benefits

Dental/Health/Vision insurance
Dependent care reimbursement, and up to 5 day paid FMLA for maternity, paternity, foster care and adoption
401K retirement plan
3 weeks of Personal Time Off (PTO)
Up to $125 bonus for taking 5 days off in a row.
10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
Wellness Programs
We are a PSLF (Public Service Loan Forgiveness) Employer.
We provide bonuses and extra incentives to reward hard work & dedication.
Mileage reimbursement in accordance with IRS rate.
Free financial planning services through our partnerships with the LoVasco Consulting Group, Genesis Financial Partners, and SoFi.
Student loan repayment options
Pet Insurance