CCaaS Software Developer

Indotronix International Corporation • Southlake, TX

1d • Onsite

About The Position

Join a dynamic Contact Center Technology team as a CCaaS Software Developer, where innovation meets impact. You’ll architect, develop, and enhance cutting-edge solutions that empower contact center teams and business partners. Collaborate with forward-thinking professionals in a supportive and agile environment built for career growth and continuous learning.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or a related field
• 3–5 years of hands-on development experience in digital solutions
• Proficiency with JavaScript, Angular framework, Python or Java
• Experience building and maintaining web portals, dashboards, and custom applications
• Knowledge of contact center platforms (e.g., CXOne, WFM, Nexidia), telecommunications, VoIP, and network fundamentals (TCP/IP, routers, proxies)
• Strong analytical, problem-solving, and communication skills
• Skilled in creating technical documentation and delivering knowledge transfer

Nice To Haves

• Advanced Angular expertise
• Experience with SQL, VB.NET, HTML/CSS, SDK & XML (SCXML/VXML)
• Familiarity with IP telephony deployment across cloud and enterprise networks

Responsibilities

• Design, develop, and maintain custom applications for contact center operations
• Lead discovery sessions and translate business requirements into scalable technical solutions
• Architect, integrate, and deploy modern web and voice applications using Angular, JavaScript, and related technologies
• Investigate, troubleshoot, and resolve complex technical issues, collaborating across cross-functional teams
• Deliver third-tier support, technical documentation, and targeted training to internal teams
• Work within Agile methodology to estimate, prioritize, and deliver high-impact features efficiently
• Drive technology adoption by partnering with business and professional services teams
• Manage multiple concurrent projects of varying complexity while maintaining attention to detail and strategic alignment

Benefits

• Collaborative, innovative work culture with opportunities to lead projects and influence technology direction
• Professional growth through cross-functional projects, training, and exposure to the latest CCaaS technologies
• Flexible environment supporting work-life balance
• Competitive compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level