CCaaS Developer

Automated Health Systems•Ross Township, PA

About The Position

Automated Health Systems, a dynamic healthcare management company, is seeking a CCaaS Developer to support enterprise contact center platforms and omnichannel communications solutions. This role is responsible for designing, developing, and supporting contact center applications and integrations across Genesys Cloud CX and Five9 environments.

Requirements

Minimum of 3 years of experience supporting Genesys Cloud CX or Five9 platforms
Experience with IVR development, routing strategies, and API integrations
Knowledge of SIP trunking, contact center telecommunications, and omnichannel platforms
Strong analytical, troubleshooting, and problem-solving skills
Strong written and verbal communication abilities

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, or related field preferred
Experience with JavaScript, Python, REST APIs, JSON/XML, or similar technologies preferred
Healthcare, government, or regulated-industry experience preferred

Responsibilities

Design and implement IVR call flows, routing strategies, and omnichannel solutions
Develop and maintain Genesys Cloud CX and Five9 configurations and integrations
Build and support chatbot, voicebot, and automation workflows
Configure queues, routing logic, agent profiles, and customer interaction workflows
Support API integrations, web services, and custom contact center applications
Troubleshoot contact center platform issues and coordinate vendor support activities
Develop technical documentation, diagrams, and system configuration guides
Support contact center go-live activities, upgrades, and platform enhancements
Collaborate with IT, operations, and client stakeholders to support business requirements
Participate in testing, quality assurance, and continuous improvement initiatives