CC Lending Specialist

Kitsap Credit Union

4h • Hybrid

About The Position

Kitsap Credit Union is in search of a Contact Center Lending Specialist to work out of our East Bremerton location. This position is responsible for creating member loyalty by providing exceptional service and deepening member relationships by cross-selling all products and services and demonstrating digital and self-serve options.

Requirements

• Excellent interpersonal communication skills including effective listening, speaking, and writing.
• Excellent verbal and written communication skills.
• Ability to present, explain and refer products and services.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office applications.
• Ability to learn and maintain strong level of Kitsap Credit Union’s core operating systems and self-service technology (iPhones, Androids, etc.).
• Demonstrate a high level of engagement and active collaboration contributing to a positive team environment.
• Understand, model, and represent KCU’s core values.
• High school diploma or GED.
• One year of experience in a financial institution.
• One year of consumer lending (personal, Auto and Credit Cards) experience.
• Availability during Saturdays and extended business hours.
• Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations.

Nice To Haves

• An understanding of credit fundamentals and underwriting criteria preferred.

Responsibilities

• Answer inbound calls from members or prospects – adhering to KCU standard business practices using sound judgement.
• Effectively work online lending queue to ensure quick turnaround on pending applications.
• Obtain detailed information on behalf of member or prospect to ensure application is complete for underwriter review and decisioning.
• Complete entire account review during time of application to look for cross sell opportunities of KCU products to create more fully engaged members.
• Achieve lending and sales goals while meeting standards for quality; may include inbound and/or outbound calling.
• Communicate loan decisions to applicants, provide loan counseling and/or alternative lending solutions as needed.
• Accurately and efficiently prepare loan documentation and fund loans according to policies, procedures, and regulations.
• Maintain an active knowledge of Kitsap Credit Union’s lending products, policies, procedures, applicable laws, and regulations.
• Process new accounts to accommodate non-member loan requests received via our online and mobile channels.
• Maintain a high level of confidentiality relative to any information received directly or indirectly.
• Maintain a strong knowledge of KCU operating systems and self-service technology.
• Contribute to effective department and credit union operations by performing other related duties as assigned.

Benefits

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal floating day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Unlimited ORCA transit access through KCU for less than $45 a year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED