CC Healthcare Pharmacy Representative (Remote in Pennsylvania)

Chewy • USA - PA - Virtual PA - AV4V, PA

1d • Remote

About The Position

Our Opportunity: Chewy, the fastest growing e-commerce retail business in the market today, is seeking motivated and confident CC Healthcare Pharmacy Representatives to join our amazing Customer Service team in Pennsylvania! This role will entail “Wow-ing” our pet-parent customers and business partners with stellar customer service. Our Team Members are committed to providing an incredible customer experience.

Requirements

• You are physically located in Pennsylvania.
• You are able to acquire required Pharmacy Technician or Trainee registration/licensure with the PA State Board of Pharmacy.
• 1-2 years working in a customer focused environment
• Demonstrate excellent communication skills (written, verbal, and listening)
• Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)
• Operate with ownership, be a self-starter, and have a strong attention to detail
• Proficiency with Microsoft Outlook
• High school education or equivalent
• Critical thinking skills
• Demonstrated ability to multi-task and perform well in a face paced environment
• Ability to adapt to change in accordance with the business needs of the company
• Must bring proven ability to maintain confidentiality and secure sensitive information
• Must be able to pass background check
• Must maintain Pharmacy Technician certifications
• Show up for work! Come on time and be committed to be your best.

Responsibilities

• Engage directly with healthcare and pharmacy customers who contact us directly at the pharmacy or customer service for a variety of topics. (This will primarily be via inbound and outbound phone calls, to include emails, and other communication platforms)
• Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.
• Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.
• Go above and beyond to “Wow” our customers. We aren’t looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help our customer and provide solutions.
• Operate with a willingness to learn. We share feedback, we get feedback and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal
• Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being thorough is critical.

Benefits

• Starting pay of $18.25/hr
• Competitive benefits
• Personal and leadership development programs to support your career growth.
• Employee 20% discount program at Chewy for all your pet needs.
• Culture of belonging where you will feel valued for your skills and contributions and be recognized for your dedication and hard work.
• Empowerment to build, grow, and unleash your full potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED