CBO Administrative Coordinator

MedSrv•Chattanooga, TN

1d•Onsite

About The Position

The CBO Administrative Coordinator (KeyBank) provides administrative and operational support all departments within the Central Business Office (CBO). This position serves as a central resource for mail processing, payment administration, claims support, refund coordination, and document management. The role is responsible for ensuring timely processing and distribution of critical correspondence, maintaining accurate records, and supporting departmental operations through efficient administrative coordination. The Administrative Coordinator works collaboratively across multiple teams to support workflow efficiency, operational accuracy, and exceptional client service.

Requirements

High school diploma or equivalent required.
Excellent attention to detail with a high degree of accuracy.
Proficient in Microsoft Office applications and standard office technology.
Working knowledge of scanners, document management systems, and office equipment.
Ability to communicate professionally with internal departments, clients, and external business partners.

Nice To Haves

One (1) year of administrative, clerical, healthcare revenue cycle, medical billing, or related office experience preferred.
Experience working with insurance claims, payment processing, or healthcare reimbursement is preferred.
Basic understanding of healthcare revenue cycle, insurance claims, medical billing terminology, and reimbursement processes preferred.

Responsibilities

Serve as the primary administrative support resource.
Coordinate daily administrative activities to ensure efficient workflow across assigned functional areas.
Maintain organized records and documentation while ensuring confidentiality of protected health information (PHI), financial information, and company data.
Provide general clerical and administrative support to department leadership and team members as assigned.
Receive, review, sort, and distribute incoming correspondence, including unidentified mail, returned mail, accounts receivable mail, and departmental communications.
Process returned mail and coordinate appropriate routing or return-to-sender activities when necessary.
Prepare, assemble, and distribute outgoing correspondence, claims, appeals, Explanation of Benefits (EOBs), and supporting documentation.
Process returned refund checks and research updated mailing information when available.
Scan and distribute refund-related documentation to Refund Analysis Supervisors and their teams.
Process live hospital checks and related payment documentation.
Prepare and mail overpayment recovery letters to insurance carriers with supporting Explanation of Benefits (EOB) documentation.
Process Home Health & Hospice claims and related correspondence.
Print and prepare domestic, international, and IPA claims for mailing.
Assemble and mail claims, appeals, supporting medical documentation, and other required billing correspondence.
Assist with refund processing by attaching supporting documentation to refund checks.
Support refund analysis activities by distributing documentation to the appropriate teams.
Assist with processing returned mail requiring refund voids or additional research.
Assist with spreadsheets, reports, and administrative projects as assigned.
Provide cross-functional support during periods of increased workload or staffing needs.
Support workflow priorities to maintain departmental productivity and service expectations.
Handle confidential patient, client, financial, and company information in accordance with HIPAA and organizational policies.
Maintain a high level of accuracy in document processing and administrative transactions.
Follow established departmental procedures, quality standards, and regulatory requirements.
Participate in process improvement initiatives designed to increase operational efficiency and service quality.