CBE Onboarding & Admissions Specialist

Texas A&M University System • Dallas, TX

3d • Remote

About The Position

The College of Innovation and Design (CID/CBE) Onboarding & Admissions Specialist provides comprehensive, student-centered support from initial inquiry through first-term enrollment. The position assists prospective students with inquiries, evaluates and processes applications, makes admissions decisions in accordance with East Texas A&M University and CID/CBE policies and procedures, and guides admitted students through program selection, Orientation, and enrollment.
The Specialist serves as a subject matter resource for prospective and newly admitted students, providing individualized guidance and proactive follow-up throughout the onboarding process. The position analyzes transcripts, TSI information, and other admissions documentation; determines applicant eligibility and admission status based on established criteria; interprets university and CID/CBE requirements; connects students with appropriate university resources; and assists students in successfully enrolling in their first term.
This position requires a high level of customer service and attention to detail due to the extensive, wraparound support provided to CID students.
The position is a full-time, remote (online) position. Occasional travel to the East Texas A&M University main campus and/or the Dallas site may be required. The university will not reimburse mileage or travel time for required meetings. This position is partially grant funded through the next three years. Continued employment will be contingent on renewal of funding.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Three years of related experience in student services, customer service, higher education, admissions, advising, enrollment, records, or a related field.
• Knowledge of word processing, spreadsheet, database, and related computer applications.
• Strong attention to detail and accuracy.
• Strong organizational, problem-solving, and customer service skills.
• Ability to review and interpret data and make decisions based on established guidelines.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively as part of a team.
• Ability to communicate effectively with various populations in person, by telephone, email, and virtually.
• Ability to handle sensitive information and maintain confidentiality.
• Ability to perform detailed and repetitive data entry accurately.
• May occasionally require work outside normal business hours and on weekends.
• Occasional travel to the East Texas A&M University main campus and/or Dallas site may be required.

Nice To Haves

• Experience working in higher education.
• Experience with admissions, recruitment, enrollment, academic advising, student records, or student success.
• Experience working with student information systems, CRM systems, advising platforms, or enrollment databases.
• Knowledge of higher education policies, procedures, and academic processes.
• Knowledge of recruitment, enrollment, and student success strategies.
• Experience interpreting academic records, transcripts, degree requirements, or student data.
• Experience with data entry, reporting, and data analysis.
• Customer service training or certification.

Responsibilities

• Evaluate prospective student qualifications, academic history, and educational goals to determine appropriate guidance regarding enrollment pathways and program alignment.
• Interpret and apply university, state, and CID/CBE admissions policies, procedures, and requirements when reviewing student records and assessing eligibility for admission and enrollment.
• Review and analyze transcripts, transfer coursework, certifications, TSI information, military credit, and other academic credentials to determine applicability toward program requirements and recommend appropriate next steps.
• Exercise independent judgment in making admissions-related determinations and recommending enrollment actions in accordance with established university and CID/CBE guidelines.
• Consult with students regarding academic and enrollment options, explain the impact of various decisions, and provide guidance on achieving educational objectives.
• Collaborate with academic advisors, faculty, and university stakeholders to resolve student issues, improve service delivery, and enhance student success initiatives.
• Analyze individual student circumstances and coordinate with university offices to resolve complex enrollment, admissions, or student service issues.
• Maintain confidentiality of sensitive student information and ensure compliance with applicable federal, state, system, and university regulations and policies.
• Provide timely, professional, and accurate communication through telephone, email, virtual meetings, CRM/EAB systems, and other university platforms.
• Serve as a resource and subject matter expert regarding CID/CBE academic programs, admissions requirements, transfer credit evaluation, enrollment procedures, and related university policies.
• Perform other duties as assigned.

Benefits

• Employee tuition assistance for master’s and doctoral programs.
• Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance.
• ETAMU contributes to employee health and basic life insurance premiums.
• 12-15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP).
• Physical wellness program and wellness release time for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level