Catering Supervisor

ISS•San Francisco, CA

1d•Onsite

About The Position

Responsible and accountable for proactive leadership, direction, and support for all phases of catering events and "day of" coordination and the guest experience. Oversee hourly catering team members to ensure service execution of catered events. The ideal candidate is well organized with outstanding coordination and multitasking ability, can communicate effectively up, down and across the organization, and has intermediate skill level using Google applications and Microsoft Office Suite. They must possess excellent verbal and written communication skills, be reliable, responsible, dependable, and capable of fulfilling obligations with a deep desire to anticipate, engage and satisfy customer needs. A systematic approach to problem-solving and promoting positive guest and co-worker relationships are essential, along with the ability to calmly and effectively adapt to constructive feedback in high-stress environments.

Requirements

At least 2 years providing excellent one on one customer service in hospitality, food service or retail environments
Previous experience supervising others
ServSafe Certification
Well organized with outstanding coordination and multitasking ability
Can communicate up, down and across the organization to ensure success
Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
Excellent verbal and written communication skills
Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs
A systematic approach to problem-solving
Always promotes positive guest and co-worker relationships
Can calmly and effectively adapt to constructive feedback in high-stress environment

Nice To Haves

Previous knowledge of Cater Trax or a similar catering software and Google Suite a plus

Responsibilities

Follow all safety rules and actively prevent accidents
Comply with all SERV Safe and HACCP programs and principles
Manage and update Cater Trax catering software per client requests
Works with the Catering Managers in the preparation of performance objectives and evaluation of the service staff
Monitor team performance and provide regular feedback while ensuring knowledge of food menus and specialty promotions
Ensure all events are set up and broken down according to the site standards and are delivered for accuracy and presentation that is both appealing and logical to the user
Manage catering inventory
Respond to guest requests in a friendly, timely, and efficient manner
Constant communication with the team and management regarding any guest special needs
Supports the operation, if needed, by assisting with service delivery
Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment
Follow safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks
Actively participate in HSEQ training and report any potential hazards or compliance concerns