Catering Service Lead

Sifted•Atlanta, GA

2d•Onsite

About The Position

Sifted is seeking a Service Lead to champion their on-the-ground operations and provide consistent, confident leadership to their Host team. In this highly visible role, you will act as the day-to-day leader for service staff, a trusted liaison between the field and Atlanta Operations leadership, and a key point of connection for client-facing moments. While this is not a formal management position, the Service Lead plays a critical role in ensuring team coordination, service quality, and organizational alignment. As a Service Lead, you’ll own the daily rhythm of service. You’ll lead the Host team through kitchen opening, food service, and closing, ensuring that every detail—from logistics to team morale—is executed with consistency and care. With direct support from the Community Manager and City Manager, you'll act as the glue that keeps teams connected and services running smoothly. This is a people-first leadership role, perfect for someone who excels at team direction, problem-solving, and building structure in fast-paced environments.

Requirements

A natural team leader – you take initiative, foster accountability, and bring energy to every team you join.
Experienced – 2+ years in hospitality, catering, or operations. You've been in the trenches and understand what excellent service looks like.
Operationally savvy – organized, detail-oriented, and able to juggle multiple tasks without losing focus.
An exceptional communicator – clear, kind, and direct when working with team members, leadership, and clients.
A problem-solver – you thrive under pressure and are known for your calm, proactive mindset.
This position must maintain ServSafe Food Handler card (company-paid)

Responsibilities

Set the tone for professionalism, reliability, and teamwork during each shift. Guide Hosts through their daily responsibilities and ensure expectations are clear and met.
Lead the team through all phases of service—kitchen opening, load-in, active service, breakdown, and kitchen closing.
Be the onsite point of accountability. Step into service when needed, and problem-solve with confidence when issues arise.
Serve as the main point of contact between Hosts, Atlanta Operations leadership, clients, and external partners (donation/compost pickups). Ensure feedback flows in both directions.
Complete and submit the Host Feedback Survey each shift, capturing team performance, client feedback, and service observations. Report updates to the Community Manager daily.
Oversee cleanliness, organization, and closing procedures to maintain Sifted standards and kitchen compliance with support from Community Manager.