Catering Sales Manager

DOLPHIN HOTEL MANAGEMENT•Stamford, CT

1d•$75,000 - $80,000•Onsite

About The Position

The Catering Sales Manager is responsible for overall coordination and management of all Banquet catering events, conferences, meetings, group functions, wedding events and group activities booked through the sales department.

Requirements

3 years’ experience as Banquet/ Catering or Conference Manager. Experience in a full-service hotel is required.
Excellent verbal and written communication skills.
High School diploma or Hospitality degree certificate required.

Nice To Haves

Prior experience in full-service hotel in a similar position preferred.

Responsibilities

Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order.
As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.
Conduct Pre-convention meeting with client and operations team as needed (for larger programs).
Confirm head counts and collect payments for deposits and final balance
Work with sales and food & beverage team to service and solicit new business.
Up-sell client events and manage function space and room block inventory as assigned.
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
Report and communicate Meeting event needs between the client and hotel.
Prepare and distribute amenity request forms for specified clients.
Obtain designated approvals and follow-up on delivery.
Check function room set-ups with the Banquet Manager prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards.
Ensure appropriate personnel correct deficiencies.
Welcome group contact upon arrival at function and ensure guest satisfaction.
Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
Promote teamwork and quality service through daily communication and coordination with other departments.
Key departmental contacts include all hotel departments.
Interact with outside contacts: Guests – to ensure their total satisfaction
Corporate accounts, Religious/Social groups, Sports Teams, etc. – to ensure repeat business, follow up on events, and generate new business
Other contacts as needed (Professional organizations, community groups).