Catering Sales Manager

Sonesta International Hotels Corporation•Royal Sonesta San Juan, PR

5d•Onsite

About The Position

The Corporate Catering Manager is responsible for generating catering revenue through the planning, coordination, and execution of corporate meetings, conferences, and group events. This role serves as the primary liaison between clients and hotel operations, ensuring exceptional service delivery aligned with the hotel’s brand standards and Caribbean hospitality experience. The position requires a results-driven professional with strong sales acumen, operational expertise, and the ability to deliver seamless event experiences in a resort environment.

Requirements

Bachelor’s degree in hospitality management, Business Administration, or related field preferred
Minimum of 3–5 years of experience in catering sales, conference services, or hotel event management
Experience in a resort or Caribbean market strongly preferred
Strong sales and negotiation skills with a proven track record of revenue generation
Excellent organizational and project management abilities
Exceptional interpersonal and communication skills (bilingual English/Spanish preferred)
Ability to manage multiple events simultaneously in a fast-paced environment
Proficiency in hotel systems (Delphi, Opera, or similar) and Microsoft Office
Guest-centric mindset with a passion for service excellence
Strong attention to detail and follow-through
Problem-solving and decision-making skills under pressure
Cultural awareness and adaptability in a diverse, international environment
Team collaboration and leadership
Flexible schedule including evenings, weekends, and holidays based on business needs
On-site presence required during events
Fast-paced, high-volume resort environment

Nice To Haves

Knowledge of destination weddings, incentive groups, and corporate retreats
Understanding of local vendors, cultural elements, and destination experiences
Ability to integrate Caribbean culture into event design and execution

Responsibilities

Proactively solicit and secure corporate catering business through prospecting, networking, and client relationships
Achieve and exceed assigned revenue goals for catering and banquet services
Develop proposals, contracts, and customized event packages tailored to client needs
Identify upselling opportunities across food & beverage, audiovisual, and event enhancements
Serve as the primary point of contact for corporate clients from inquiry through event completion
Conduct site inspections and client presentations
Maintain strong relationships with repeat and key accounts
Ensure timely and professional communication with all stakeholders
Coordinate all logistical aspects of events including menus, room setups, timelines, and special requests
Lead pre-convention and pre-event meetings with internal departments
Ensure accurate and detailed Banquet Event Orders (BEOs) are prepared and distributed
Oversee event execution to ensure service excellence and guest satisfaction
Collaborate with Food & Beverage, Banquets, Culinary, Engineering, and Front Office teams
Ensure all departments are aligned to event requirements and timelines
Address and resolve operational challenges in real time
Prepare and manage event budgets and forecasts
Monitor billing accuracy, deposits, and final invoicing
Ensure compliance with hotel policies, contracts, and credit procedures
Maintain accurate records in CRM systems (e.g., Delphi, Opera, or similar)
Stay informed on industry trends, competitor offerings, and Caribbean market dynamics
Support the development of catering sales strategies and promotional initiatives
Participating in trade shows, networking events, and community engagement activities