Catering Sales Manager - Renaissance Columbus

Crescent Careers•Columbus, OH

About The Position

The Sales & Catering Manager is responsible for selling group and catering business from all markets/regions while maximizing revenues for all areas of the hotel. They assist in the overall efficient operation of the Sales Department, manages accounts to achieve guest satisfaction and solicits new and past business to ensure revenue goals are met or exceeded.

Requirements

Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Knowledge of a hotel structure and how all departments interact.
Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
Ability to move throughout the hotel to conduct site inspections.

Responsibilities

Prospecting for new business – Internet prospecting, cold calling and contacting former clients to solicit new business and attends industry events/programs as needed.
Building and maintaining strong client relationships.
Responding in a timely manner to incoming group/catering business opportunities.
Conducting hotel site inspections and client presentations both in person and virtually.
Creating contracts and other related booking documentation as required including but not limited to activity tracking.
Manage and maintain client account files.
Detailing events to include all food & beverage, set up and audio visual needs.
Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs.
Creating group resumes and communicate client needs to all departments of the hotel.
Ensure hotel staff follows through on all requests.
Using negotiating skills and creative selling abilities to close on business and negotiate contracts.