Catering Sales Manager

The Lodge at Blue Sky•Wanship, UT

About The Position

Catering Sales Manager DUTIES AND RESPONSIBILITIES Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are: Responsible for the soliciting, contracting, management, and planning of all catering events and private dining Outreach and Sales planning to achieve and uncover new business opportunities. Maintain well documented, accurate, organized and up to date file management in order to serve guests and the employer in the most expedient, organized and knowledgeable manner. Develop customer profiles and maintain an effective trace system including trace dates and references resulting in superior account service and increased revenues. Develops strong customer relationships through appropriate guest communication and the use of professional, courteous and ethical interpersonal interaction. Follow up on all guest needs and inquiries in an efficient and expedient manner. Focuses on revenue-generating activity and maximizes selling time, maximizing account yield opportunities and sales effectiveness. Sell, detail, up-sell and detail the event with the guest including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service. Manage function details and related activities to ensure the event requirements are satisfied. Anticipate and handle guest complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business. Oversees all billing details for catering events to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting. Improve the hotel Catering products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weaknesses of our competition's product, and (c) analysis, understanding, and satisfaction of our customers' needs. Monitor and control individual guest event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product. Close out all events to include pickup in the sales system (Delphi) and commission owed, including processing with accounting. Solicit and listen to customer and employee feedback and advise DOS/DOO/General Manager on suggested changes. Take necessary actions to protect the integrity and wellbeing of the hotel and The Lodge at Blue Sky employees. Be an objective, strong, respectful leader. Responsible for all other assignments as defined by the GM, DOS and DOO. QUALIFICATION REQUIREMENTS Required: Four-year college degree or equivalent education/experience. Demonstrated record of driving sales revenues in a luxury hotel environment. Desirable: Prior experience selling Auberge Collection brand or top competitor. Minimum 3 years’ progressive experience in F&B, Events, Catering, Sales/Coordination SKILLS, ATTITUDES, AND BEHAVIORS Personal Skills: Required: Ability to negotiate, convince, sell and influence group business decision makers and influencers. Ability to research and identify top prospects for growth of an existing account and develop new accounts. Ability to be self-motivated and achieve goals with minimal direct supervision. Excellent written skills sufficient to produce sales and marketing communication. Strong computer skills (Gmail, Excel, Google Docs/Sheets, PowerPoint, LinkedIn, Salesforce). Excellent spoken and presentation skills (in-person and virtual). Strong ability to listen effectively. Ability to work effectively both independently and with a team. Ability to present clear, concise and meaningful information to owners, guests, executives, managers and employees, and clients. Ability to sell ideas persuasively and energetically. Ability to analyze, interpret and understand financial data. Ability to maintain a high level of organization. Ability to embody the company's ENRICH culture Ability to use systems and equipment including personal computer, Google Suite, property management system, and other software as required Ability to perform job functions with attention to detail, speed and accuracy, prioritize, and organize. Desirable: Delphi/Salesforce global database system. PHYSICAL DEMANDS Seated work at an office workstation makes up the majority of physical activity. Walking for site visits, and event management NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Requirements

Four-year college degree or equivalent education/experience.
Demonstrated record of driving sales revenues in a luxury hotel environment.
Minimum 3 years’ progressive experience in F&B, Events, Catering, Sales/Coordination
Ability to negotiate, convince, sell and influence group business decision makers and influencers.
Ability to research and identify top prospects for growth of an existing account and develop new accounts.
Ability to be self-motivated and achieve goals with minimal direct supervision.
Excellent written skills sufficient to produce sales and marketing communication.
Strong computer skills (Gmail, Excel, Google Docs/Sheets, PowerPoint, LinkedIn, Salesforce).
Excellent spoken and presentation skills (in-person and virtual).
Strong ability to listen effectively.
Ability to work effectively both independently and with a team.
Ability to present clear, concise and meaningful information to owners, guests, executives, managers and employees, and clients.
Ability to sell ideas persuasively and energetically.
Ability to analyze, interpret and understand financial data.
Ability to maintain a high level of organization.
Ability to embody the company's ENRICH culture
Ability to use systems and equipment including personal computer, Google Suite, property management system, and other software as required
Ability to perform job functions with attention to detail, speed and accuracy, prioritize, and organize.

Nice To Haves

Prior experience selling Auberge Collection brand or top competitor.
Delphi/Salesforce global database system.

Responsibilities

Responsible for the soliciting, contracting, management, and planning of all catering events and private dining
Outreach and Sales planning to achieve and uncover new business opportunities.
Maintain well documented, accurate, organized and up to date file management in order to serve guests and the employer in the most expedient, organized and knowledgeable manner.
Develop customer profiles and maintain an effective trace system including trace dates and references resulting in superior account service and increased revenues.
Develops strong customer relationships through appropriate guest communication and the use of professional, courteous and ethical interpersonal interaction.
Follow up on all guest needs and inquiries in an efficient and expedient manner.
Focuses on revenue-generating activity and maximizes selling time, maximizing account yield opportunities and sales effectiveness.
Sell, detail, up-sell and detail the event with the guest including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc.
Prepare the appropriate resumes and paperwork to ensure quality service.
Manage function details and related activities to ensure the event requirements are satisfied.
Anticipate and handle guest complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
Oversees all billing details for catering events to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.
Improve the hotel Catering products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weaknesses of our competition's product, and (c) analysis, understanding, and satisfaction of our customers' needs.
Monitor and control individual guest event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
Close out all events to include pickup in the sales system (Delphi) and commission owed, including processing with accounting.
Solicit and listen to customer and employee feedback and advise DOS/DOO/General Manager on suggested changes.
Take necessary actions to protect the integrity and wellbeing of the hotel and The Lodge at Blue Sky employees.
Be an objective, strong, respectful leader.
Responsible for all other assignments as defined by the GM, DOS and DOO.