Catering Operations Manager/Event Manager

Compass Group USA Inc•Washington, DC

65d•$60,000 - $65,000

About The Position

Since 1986, Occasions Caterers is a full service catering firm located in Washington DC and had built its premier reputation for flawless execution of elegant events. The Occasions' team works closely with our clients to design, customize and create remarkable events. We have grown in size but maintain a boutique approach with a focus on custom menus, creative décor, expert planning and gracious service. We craft experiences through food, design and hospitality to reï¬ect our clients unique style, taste and vision. Come join our team of inspired professionals and be a part of the unmatched scope of knowledge, resources and relationships to produce events that exceed our clients expectation and delight in every way. Job Summary Summary The position acts as a support team member to the Account Executive and/or Senior Event Manager. The position will complete a series of processes that are directly related to individual events including: setup sheets, Captain's packets, vendor orders, diagrams, tasting set-ups, event orders, security and staffing requests and other items as needed. Additionally, the Event Manager will be assigned to act as the liaison between the client and the event staff. This is a fast-paced position with the expectation that the employee will grow upwards within a designated team and within the department.

Requirements

Excellent customer service skills
Be proactive and offer anticipatory service to all clients
Proven experience, demonstrated creativity and flexibility with hours worked
Time management, multi-tasking, project management
Culinary literacy and interest
Experience in events and/or hospitality
Previous luxury catering, event planning work required.
Hospitality or food service knowledge required

Nice To Haves

College Degree preferred, but not required

Responsibilities

Supports the event planning process coordinating and participating in client meetings and site walkthroughs.
Processes all paperwork required to expedite a complete event.
Effectively communicates with other teams and departments to share event information and process orders for menu, staffing, in-house equipment, rental equipment, beverages and specialty and security requests, in a timely manner.
Uses various software, design programs and word processing programs to create internal documents, and generate client-facing documents including proposals, mood-boards, menus, display signage, and contracts.
Facilitates client requests and general inquiries.
Effectively coordinates terms and conditions with event venues and clients to meet service expectations.
Consult with clients to plan event details including but not limited to: guest count, timeline, dietary restrictions, service, décor and display, etc.
When assigned to events, act as the liaison between the client(s) and Captain(s) assigned to expedite the event.
Acts as liaison between Account Executive(s) and clients in Account Executive's absence.
Actively contributes to the overall mission of the company and goals of the team.
Maintains up-to-date awareness industry trends and company updates.
Must be able to work a flexiable scheduled for events
Coordinate complex events throughout many venues and work as the liaison between the client and Captains, kitchen staff and servers.
Track expenses for budget invoice reconciliation
Track company credit card expenses and assign all expenses to a client's CIS event number
Reconcile you monthly PCard expenses within 5 days following months-end
Data entry and administrative functions
Complete understanding the SocialTables program for all diagram creations.
Communication in a respectful way to all clients and fellow staff
Work in a collaborative manner to offer the client the best vision and final product
Maintains composure during all situations within the office or on-site