Catering Operations Coordinator | View Boston

Legends Global•Boston, MA

3d•Onsite

About The Position

Reporting to the Catering Manager, the Catering Operations Coordinator plays a key role in ensuring the smooth execution of catering events and operations. This position involves coordinating with various teams and departments to ensure that all aspects of catering operations, from planning to execution, meet the highest standards of quality and efficiency. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Requirements

Proven experience in catering operations, event planning, or hospitality management.
Strong organizational skills with the ability to multitask and prioritize tasks effectively.
Excellent communication and interpersonal skills, with a customer-focused approach.
Proficiency in MS Office and catering software, TripleSeat.
Ability to work flexible hours, including evenings, weekends, holidays as required.
Ability to lift, move, and set up tables, chairs, staging, and event equipment (often 50+ lbs).

Nice To Haves

Bachelor’s degree in hospitality management, Culinary Arts, or related field preferred.
Certificate in Food Safety (ServSafe) is a plus.

Responsibilities

Collaborate with Catering Manager and event clients to understand their event requirements, including menu selection, dietary restrictions, and special requests.
Coordinate with internal teams, such as culinary, operations, IT/AV and event sales to ensure seamless event planning and execution.
Schedule and oversee event setup with Catering Manager, including equipment rentals, décor arrangements, and staffing requirements.
Assist Catering Manager with menu development, and customization based on client preferences, seasonal trends, dietary preferences, and culinary innovations to enhance menu offerings.
Coordinate logistics for catering events including equipment set up, elevator operations, and venue coordination.
Ensure timely delivery and set up of catering equipment, food, and beverages.
Assist with inventory management, including ordering supplies for events, tracking inventory levels, and managing vendor relationships.
Assist Catering Manager with training and supervising catering staff, including catering servers, bartenders, and kitchen staff.
Provide ongoing coaching and feedback to ensure high quality service and adherence to events operational standards.
Assist Catering manager with development and implementation of event staffing schedules to meet the demands of catering events while optimizing labor costs.
In partnership with the Catering Manager, serve as the primary point of contact for events clients throughout the catering process, addressing questions or concerns, resolving issues, and ensuring client satisfaction.
Effectively communicate with catering manager and event sales team to ensure all applicable information is conveyed on BEO and with event clients.
Build and maintain strong relationships with event clients, vendors, and partners to foster repeat business and referrals.
Ensure compliance with food safety regulations, health codes, and licensing requirements at all times.
Partner with Catering Manager to implement and enforce standard operating procedures (SOP’s) to maintain steps of service, cleanliness, and safety standards in catering operations.
Ensures all payments are received and responsible for reaching out to guests with outstanding balances.
Perform other duties as assigned by View Boston management team.
Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.