Catering Manager

Chick-fil-A•Springdale, OH

32d•Onsite

About The Position

Oversee all aspects of the catering program: operations, growth, sustainability, and training. Manage channels of operation: online orders, phone-in orders, Inktel orders, pick-up, and delivery. Build relationships with guests and community (businesses, schools, churches, etc. ). Train TL and Catering Specialists in catering systems, food safety, and order execution. Collaborate with FOH and BOH teams to ensure food quality and timely order fulfillment. Develop fundraising opportunities and manage off-site events Objectives: Ensure smooth daily catering order execution through FOH and BOH communication. Master catering systems and tools (Pathways, Inktel, Catering Management Tool, etc. ). Provide hospitable pick-up and delivery experiences. Train drivers and maintain compliance with insurance and payroll standards. Focus on sales growth and special event coordination.

Requirements

Strong communication, hospitality, and influencing skills.
Detail-oriented, efficient time manager, and multi-tasker.
Proficient in catering systems, food safety, and kitchen operations.

Responsibilities

Communicate catering order needs with FOH and BOH teams.
Greet guests with hospitality and offer complimentary beverages for pick-up orders.
Ensure timely and accurate order processing and delivery.
Maintain customer account information and compliance logs.
Review orders and responsibilities with FOH and BOH teams.
Write thank-you notes to guests and maintain catering prep space cleanliness.
Create supply orders for catering accessories.
Meet with the Director of Leadership Development to discuss plans and promotions.
Review sales and CEM scores against goals.
Maintain a monthly calendar for events and prepare huddles for Shift Leaders.
Train new TL and CS as needed.
Plan vacation schedules to ensure coverage during critical catering days.
Plan sales goals, tools, and budget for the next year's catering strategy.