Catering Manager - Caribe Royale Orlando Hotel

Caribe Royale•Orlando, FL

10h

About The Position

The Catering Manager is primarily responsible for planning, organizing, and overseeing all aspects of catered events. He/she will also oversee budget management and client consultation and ensure smooth execution of events while meeting financial objectives for the department.

Requirements

Minimum of 3 years of catering management experience in a resort hotel operation.
Strong understanding of meetings, social events and weddings (traditional and ethnic weddings).
Great leadership and communication skills.
Ability to maintain composure and objectivity under pressure.
Able to handle a multitude of tasks in an intense, ever-changing environment.
Effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Possesses outstanding customer service skills, professional presentation, and sophisticated communication skills.
Ability to operate a motor vehicle.
Ability to communicate in the English language.
Ability to work flexible schedules including holidays and weekends and perform multiple tasks.
Knowledge of proper chemical handling, cleaning techniques, and use of equipment/machinery.
Experience using computers and software programs like Microsoft Office (Word, Excel, and Outlook).
Must be able to work in a fast-paced environment.
Must be physically fit to lift, pull, and push items up to 50 pounds.
Also requires standing/walking/reaching and bending throughout shift.
Bachelor's degree in hospitality management, business administration, or related field; or 3 years' experience in event management, food and beverage, sales and marketing, or related professional area.

Nice To Haves

Second language is a plus.

Responsibilities

Pursue new business opportunities through proactive prospecting and networking.
Attends pre-event meetings to understand group needs, set appropriate expectations, and gather critical information to communicate to the Team.
Manage existing client accounts, nurturing relationships to foster repeat business and referrals.
Consult with guests to determine objectives and requirements for events such as meetings, conferences, and conventions.
Work closely with culinary team to ensure compliance with food handling and sanitation standards.
Prepare and present proposals, contracts, and banquet event orders (BEO's) in a professional and timely manner.
Conduct site visits, pre-planning visits and menu tastings.
Ensures proper management of all social activities and catered events, including, but not limited to sales, planning, diagrams and corresponding administrative procedures.
Oversees the administrative processes associated with the event planning phase and the associated transitions between Catering and the handover to banquet operations.
Maintains customer satisfaction to ensure retention and growth of business through referrals and repeat events.
Ensures that regular, ongoing communication is happening in all areas of event operations.
Reviews staffing levels to ensure that guest services and operational needs are met.
Any other reasonable duties as required by management.