Accounts Receivable Supervisor - Caribe Royale Orlando Hotel

Caribe Royale•Orlando, FL

About The Position

The Accounts Receivable Supervisor supports the Complex Credit Manager in overseeing accounts receivable activities related to group, wholesale, and contracted business at a large-scale resort. This role serves as a subject-matter expert for complex billing processes, ensuring accuracy, timeliness, and compliance with contractual terms. The Supervisor focuses on quality control, process oversight, cross-departmental coordination, and issue resolution.

Requirements

2-4 years' experience in Accounts Receivable in a large-scale hotel preferred.
Professional demeanor appropriate for an AAA Four Diamond environment.
Experience with Opera, or similar PMS system, preferred.
Strong understanding of hotel PMS, POS Systems (e.g., Opera, Toast, or similar).
Knowledge of business applications (e.g. Outlook, Word, Excel, Adobe Acrobat, etc.), required.
Excellent communication skills, both written and oral.
Able to work independently and exercise judgment to resolve questionable data that may arise.
Must have competent computer and data entry skills.
High school diploma is required.
Ability to communicate in the English language.
Strong problem-solving and analytical abilities.
Ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software.
Ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Ability to meet deadlines, work under pressure, and work independently.
On a continuous basis, sit at a desk for long periods of time in front of a computer screen.
Intermittently twist to reach equipment or supplies surrounding the desk.
Use a telephone and computer keyboard daily.
Must be physically fit to lift, pull, and push items up to 50 pounds.
Also requires standing/walking/reaching and bending throughout shift.

Nice To Haves

Associate's or Bachelor's degree in Accounting, Finance, Hospitality Management, or related field (preferred).
Second language is a plus.

Responsibilities

Supervise daily accounts receivable functions with a primary focus on group, wholesale, and negotiated accounts
Oversee accurate and timely invoices for group folios, master accounts, room blocks, catering/events, and ancillary charges
Ensure compliance with contract terms, rate agreements, commissions, and billing instructions
Serve as an escalation point for internal and external billing inquiries related to group and wholesale accounts
Answer phones and handle inquiries accordingly.
Establish and maintain effective working relationships with co-workers.
Comply with all policies and standard operating procedures of the hotel and its management company.
Report all system problems to management.
Supervise, train, and mentor accounts receivable staff, fostering accuracy, efficiency, and professional growth
Perform any other duties as requested by management.