Catering Lead (Full-Time) - Eataly Chicago

Eataly North America•Chicago, IL

7d•Onsite

About The Position

Eataly is seeking a Catering Lead to manage its third-party catering business, primarily through platforms like FoodStorm and EZCater. This role involves close coordination with Eataly's kitchens and outlets to ensure accurate preparation, proper packaging, and timely completion of catering orders. The Catering Lead is also responsible for following up with guests to ensure satisfaction and identifying new business opportunities. This position reports to the Private Dining Manager, who handles all private dining, in-house catering, and events. The Catering Lead will identify and develop potential catering business opportunities that can be transitioned to the Private Dining Manager.

Requirements

2+ years of experience in catering/sales management
Excellent written and verbal communication skills
Ability to multitask in a fluid environment, working cross-functionally with different departments
Availability to work a flexible scheduling including nights, weekends and holidays
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Manage day-to-day third-party catering orders through platforms including FoodStorm and EZCater.
Coordinate with the appropriate kitchens, departments, and outlets to ensure catering orders are prepared accurately, packaged correctly, and ready for pickup or delivery on time.
Communicate order details, timing, special requests, dietary requirements, and other relevant information to the appropriate teams.
Monitor catering orders from placement through completion and proactively address any issues that could impact quality, accuracy, or timing.
Coordinate with delivery partners and ensure orders are properly prepared and handed off.
Follow up with guests after catering orders are completed to ensure satisfaction and address any concerns or service issues.
Handle and resolve guest complaints or service issues related to third-party catering, escalating issues to the appropriate manager when necessary.
Track guest feedback and communicate recurring issues or opportunities for improvement to management.
Maintain strong working relationships with the various Eataly kitchens and outlets supporting catering production.
Identify opportunities to grow third-party catering business through outreach, local business relationships, and other lead-generation activities.
Identify potential opportunities for private dining, in-house catering, or events and promptly refer those leads to the Private Dining Manager for follow-up.
Support the Private Dining Manager by generating and passing along qualified catering and event leads.
Ensure catering menus, collateral, and other relevant materials are current, available, and properly displayed.
Assist with training team members on third-party catering procedures, order execution, and service standards.
Communicate product, packaging, equipment, and operational needs related to catering.
Monitor overall catering operations and help identify opportunities to improve efficiency, accuracy, guest satisfaction, and profitability.
Perform other duties as required or assigned.