Catering - Lead

SSA Group, LLC • Seattle, WA

4d • $25 - $27 • Onsite

About The Position

SSA has partnered with cultural attractions for over 50 years to design the hospitality experience journey, allowing partners to remain mission-focused. We integrate admissions, culinary, and retail with innovation and human connection to create a seamless guest journey. Our approach, 452 Hospitality, is founded on people, innovation, and operational intelligence, aiming to create special moments with lasting impact.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Operate all equipment necessary to perform job duties.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Nice To Haves

• One to two years of catering experience preferred.
• BEO knowledge and execution preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client, embodying 452 Hospitality.
• Oversee quality, product levels, and inventory of products.
• Fulfill guest needs quickly and efficiently, and resolve complaints effectively.
• Oversee proper setup, execution, breakdown, and cleanup of buffets, stations, and all food & beverage for each event.
• Lead communication between back-of-house and front-of-house to ensure food is correct and served at approved times.
• Supervise buffet attendants and food runners throughout the event.
• Successfully interpret and execute BEOs to the high standards of the organization.
• Possess expert-level knowledge of menus, food presentation, and food service techniques.
• Perform strenuous manual labor as required, including equipment storage, event setup, and tear down of tables and chairs.
• Work with the catering management team to supervise and train staff for all departments.
• Explain and elaborate on event successes or failures.
• Solve problems during events and implement creative solutions.
• Maintain a friendly and approachable attitude towards the client, guests, and staff.
• Communicate clearly and openly with all staff members for overall success.
• Display a sense of urgency at all times.
• Uphold a professional appearance and mannerism.
• Adhere to all company policies and procedures.
• Follow health and safety practices at all times.
• Maintain a clean, safe, and organized work environment.
• Perform other tasks as deemed necessary.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed