Catering Coordinator - Brand Ambassador - Mon-Fri

Potbelly Corporate•Dallas, TX

9d•Onsite

About The Position

Potbelly Sandwich Shop is seeking friendly and outgoing individuals to join their team as Catering Coordinators. This role is responsible for managing and organizing the backline business, driving sales by building relationships with local businesses and customers. The position involves leading sales efforts, planning, organizing, and coordinating all aspects of daily catering and backline orders, as well as canvassing the neighborhood to identify new business opportunities and maintain existing ones. The goal is to increase revenue for Catering and Back-Line orders in a fast-paced, friendly environment.

Requirements

Must represent The Potbelly Way and Our Values
Excellent customer services skills.
A vehicle to drive
A valid driver’s license
Driving record must be in good standing
Proof of insurance limits for property damage and bodily injury that are at least $50,000 per person and $100,000 per accident.
Must be at least 18 years of age
Excellent driving skills so you can arrive to our customers safely.
Ability to stand/walk a minimum of 4 hours or as needed
Must be able to exert well-paced and frequent mobility for periods of up to five hours or as needed
Be able to lift up to 10 pounds frequently, 50 pounds occasionally
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
Warm and cool environments, indoors (95%) and outdoors (5%)
Work in higher levels of noise from music, customer and employee traffic
Provides quick and friendly delivery service and set-up.
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
Continuously Create Potbelly Fans/Passion to Serve
Strong Sales skills to increase catering/backline revenues
Strong multi-tasking skills, detailed oriented, goal oriented and possess excellent Customer Service skills
Must be confident, self-motivated and ambitious
Must be able to work in a fast-paced environment and have a sense of urgency
Ability to work as a team-player and be a Top Performer
Strong verbal/written communication skills
Strong computer skills; proficient in Microsoft Word, Excel, Outlook
Maintain Professional demeanor/Professional Appearance
Portray Positive Energy at all times with team and customers
Must have strong training skills
Strong desire to learn and develop all station skills to be a role model in aspects of production
For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment

Nice To Haves

Experience in sales or customer relationship management.
Familiarity with the local business community.

Responsibilities

Manages and organizes the backline business, driving sales through building relationships with local businesses, current customers and BIG FISH.
Leads in sales efforts, planning, organizing and coordinating all aspects of daily Catering and Backline orders.
Aggressively canvasses Neighborhood to identify new business while maintaining existing business.
Leads daily sales efforts to increase revenue for Catering and Back-Line orders.
Works directly with General Manager (GM) to determine sales road map and sales goals with guidance of Catering Sales Team.
Supervises backline operations to ensure all associates are POP compliant.
Ensures all backline orders are complete and catering checklist/order verification forms are utilized.
Collaborates with GM to discuss daily, weekly, monthly sales goals and sales opportunities.
Acts as a mentor/trainer for associates training on backline operations, ATO, and sales effectiveness.
Assigns/deploys and coordinates delivery drivers for each order.
Coordinates associates to assist in backline peak duties.
Sends “Thank You” notes and performs daily call backs/call aheads on all catering orders.
Handles and resolves customer complaints/accolades by using the three A’s.
Ensures catering collateral is displayed and stocked in the shop at all times.
Owns the delivery trade area for the shop and actively follows it.
Manages capacity for backline based on staffing while maintaining food quality standards and order accuracy.
Manages all house accounts including database of ATO and payments.
Works weekly with DM to discuss sales successes and to update Sales goals.
Strives to meet/achieve sales goals/targets; communicate results daily with GM.
Actively participates in targeted canvassing, account maintenance calls, and correspondence with customers to drive backline sales.
Responds in a timely manner to Customer Catering quotes via email.
Familiar with current PTD backline sales and records daily.
Monitors backline sales trends vs. current year and prior year.
Communicates backline sales trends and results to team in weekly manager meeting.
Consistently updates the Big Fish tracker to track orders and generate sales leads.
Asks for the business-ensures we are actively pursuing all opportunities to drive catering/backline sales.
Ensures all catering “sides” and utensils are provided using the Catering Condiment Wheel as a tool to determine amount of product to supply.
Verifies all backline orders are 100% accurate before being delivered to the customer.
Monitors/Listens that all associates answering phones and taking orders are suggestive selling extras and side.
Performs other Associate position duties when assigned, such as preparing quality finished products, complying with health and food safety standards, restocking items, cleaning, operating the cash register, answering the phone, providing great customer service, and following Potbelly policies and procedures.
Performs other duties as assigned.