Catering Convention Services Manager (Horseshoe LV)

Caesars Entertainment•Las Vegas, NV

12d•Onsite

About The Position

The Catering Convention Services Manager (CSM) is responsible for the overall success of assigned conventions. This role manages, coordinates, and executes group contracts for the property, ensuring all contractual agreements pertaining to guest room blocks, meeting space, food and beverage, and contracted concessions are fulfilled. The CSM effectively communicates necessary information to hotel departments to ensure successful execution of group needs while maintaining positive client relationships. They foster superior relationships with both customers and support departments daily.

Requirements

Must be 21 years of age or older.
Minimum of two years of college-level courses with an emphasis on business or communications required.
Minimum of one-year experience at a supervisory level in guest contact areas of the hospitality industry.
Math and analytical skills necessary to accurately solve and communicate financial and space utilization calculations.
Ability to read, write, and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence, and similar written materials.
Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within the initial training period after the team member begins work.
Any education, training, or experience that provides the required knowledge, skills, and abilities.
Nevada Food Handlers’ Certification
Nevada Alcohol Awareness Certification
Non-gaming Certification

Nice To Haves

Bachelor’s degree in Hotel Management, Business Administration, Marketing, or Communications preferred.
Food and Beverage or Hotel operations preferred.
Proficiency in the following computer systems is preferred: Microsoft Office, Delphi FDC, LMS or other hotel operating systems, Internet and Meeting Matrix.
Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.

Responsibilities

Manage customer relationships from account turnover through execution of events.
Drive high customer satisfaction by maintaining positive guest and employee relations, acting as a liaison between the guest and support departments.
Partner with banquet and hotel operations teams to ensure events are executed as expected by clients.
Maintain and increase guest satisfaction scores by ensuring prompt, courteous, and proper service.
Generate incremental revenue through upselling of contracted food and beverage minimums and by promoting preferred vendors to drive commission revenues from services such as audio-visual, entertainment, décor, etc.
Establish and maintain relationships with client bases to encourage re-booking of events.
Create and distribute, within the established timeframe, correspondence and paperwork to include BEO’s, group resumes, fire marshal diagrams, and all other established forms of communicating group & event details.
Promote the meeting diamond program and encourage support departments' participation in the overall success of all group and event business.
Review sales contracts and understand group requirements for room block, cut-off date, special concessions, attrition clauses, and meeting space requirements.
Conduct and/or participate in meetings such as planning meetings, department meetings, BEO meetings, resume meetings, pre and post-conference meetings.
Proactively identify and seek to resolve potential service, product, or other damaging issues that may negatively affect the customer and/or the hotel.
Maintain detailed files, computer folders, and accurate recording of information in Delphi to track correspondence with clients as well as provide accurate detail for forecasting and consumption.
Keep files neat, complete, and in a state of readiness in accordance with departmental guidelines to ensure proper sequencing of activity checklists are being followed.