Catering & Conference Services Manager

AccorHotel • Long Beach, CA

5d • $75,000 - $85,000

About The Position

Responsible for prospecting, soliciting and nurturing the social catering market from start to finish for our traditional event spaces. Conduct any/all site inspections as required. Organize convention booking, catering events and wedding files from date of departure and maintain accurate activities within files consistently Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc. to all operating partners accurately, and in a timely manner. Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours. Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community Additional responsibilities, as outlined by Director

Requirements

• Relevant Catering & Conference Services experience within an upper upscale or luxury hotel and/or similar role
• Computer literate in Microsoft Window applications required
• Excellent communication skills, both written and verbal required
• Strong leadership, excellent interpersonal skills, and problem solving abilities
• Highly responsible, reliable and ethical. A reputation for honesty and integrity.
• Results oriented and highly motivated self-starter.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work days, nights and weekend; when necessary

Responsibilities

• Responsible for prospecting, soliciting and nurturing the social catering market from start to finish for our traditional event spaces.
• Conduct any/all site inspections as required.
• Organize convention booking, catering events and wedding files from date of departure and maintain accurate activities within files consistently
• Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc. to all operating partners accurately, and in a timely manner.
• Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes
• Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated
• Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay.
• Must be flexible to accommodate irregular and/or extended hours.
• Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
• Play active role in local community through associations, memberships and involvement.
• Be an ambassador of the hotel within the local community
• Additional responsibilities, as outlined by Director

Benefits

• Salary range: USD $75,000-$85,000 gross per annum
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees