Catering and Conference Services Manager

Vail Resorts • Fairfield, CA

1d • Onsite

About The Position

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Summary: The Catering and Conference Services Manager is the primary Resort contact for definite conference/catering bookings.

Requirements

• At least 18 years of age
• Ability to follow multiple SOPs
• Ability to stay organized while managing multiple groups simultaneously.
• Creative and Solution Oriented
• Strong, effective and timely verbal and written communications skills
• Good listening abilities
• Attention to detail
• Positive attitude
• Flexible work schedule
• Ability to work under deadline pressure

Nice To Haves

• College Degree Preferred
• 2 Years Conference Services or Event Planning Experience is preferred
• Preferred but not Required State and local requirements for Food and Alcohol Service
• Delphi or Salesforce Experience, Social Tables, Outlook, Word, Excel, Powerpoint

Responsibilities

• Plan all aspects of bookings and events
• Maximize revenue for all Resort Lines of Business through strong product knowledge and upselling techniques.
• Respond to inquiries as assigned.
• Assure timely collection of deposits, including final deposit based on estimated spend.
• Securing final payment per contract terms
• Reconciling the actual financial results in the Delphi FDC booking per SOP.
• Monitor all activity on the Group Master Account.
• Assure all charges are accurate and approved by the client.
• Strive for accurate forecasting throughout the life of the booking based on information shared and historic notes (if available)
• Assure risk management policies are followed
• Obtain Insurance documents from clients and vendors as required
• Adhere to Resort Safety SOPs.
• Prepare reports as assigned.
• Plan internal meetings/events as assigned.
• Adhere to all Salesforce/Delphi SOPs.
• Responsibilities will require working some nights, weekends and holiday periods.
• Responsible for on-site coverage including 3 days in-office unless special arrangements have been pre-approved with the DOS at your property.
• Maintain integrity with internal and external stakeholders.
• Position may be responsible for planning events for multiple Vail Resorts Destinations

Benefits

• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed