Catering & Conference Services Manager

Four Seasons Hotels and Resorts • Fort Lauderdale, FL

4d • Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales. YOUR NEXT CAREER ADVENTURE This is an exciting opportunity to be part of a dynamic team with the Four Seasons Hotel and Residences Fort Lauderdale. Emanating the luxurious amenities and scenic locales of the world’s most coveted yacht clubs through new-fashioned style, Four Seasons Hotel and Residences Fort Lauderdale is redefining luxury travel and living in this youthful South Florida Riviera. Within the vibrant, next-generation coastal city, the 22-story Four Seasons will be home to Fort Lauderdale’s most desirable oceanfront dining experiences, a luxurious spa, two pools, a distinctive beach experience, grand event and meeting spaces, 189 accommodations and 42 private residences. Designed to blend seamlessly with the Atlantic Ocean, our oasis will be enlivened by vibrant social spaces and a sense of Americana and possibility. Moments away from the city’s most desirable outdoor activities, cultural arts, restaurants and shops, our enviable location will welcome you at the heart of the yachting capital of the world.

Requirements

• Requires 2-3 years of related hotel catering & conference services experience.
• Previous leadership experience in a luxury hotel setting.
• Education: College degree preferred or similar experience.
• Requires reading, writing and oral proficiency in the English language.
• Proven interpersonal skills with a track record of successful client interactions.
• Good organizational skills.
• Ability to multitask.
• Attention to detail.
• High level of creativity.
• Ability to work long and irregular hours, weekends, and evenings.
• Able to negotiate, organize, delegate & work under pressure.
• VISA REQUIREMENTS Authorization to work in the United States is required, unless the candidate is currently in a managerial role with another Four Seasons location.
• Current Four Seasons managers may qualify for an L-1 visa sponsorship.

Responsibilities

• Coordinate with the Sales Department and Catering to ensure proper utilization of function space to yield maximum revenues.
• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
• Maintain an active trace/follow-up system.
• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Supervise the execution of banquet events.
• Review all function space with banquet manager and when necessary, head house attendant.
• Ensure satisfaction of client at the outset of all events.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings.
• Actively solicit new business and respond to inquiries with the intention of confirming profitable corporate/social events business and achieving Quarterly Sales Goals.
• Maintain an active trace/follow-up system on all inquiries and personal sales calls.
• Assist in developing and executing projects for assigned market areas to increase catering activity, volume, and profit.
• Be fully versed in the facilities and capabilities of the hotels competitive set.
• Maintain a visible presence in the community through involvement with Industry associations.

Benefits

• Dynamic Employee Culture where you are encouraged to be your true self!
• Inclusive and diverse employee engagement events all year-round
• Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, 401k Retirement Plan, and much more)!
• Excellent and ongoing Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• … and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager