Coordinator, Catering & Conference Services

Resorts World Las Vegas•Las Vegas, NV

About The Position

Summary Statement: The Catering Conference Coordinator is responsible for support of the Convention Services and Catering team in all aspects necessary to provide excellent customer service to customers and clients on behalf of the department organization. Primary Job Duties: Includes but is not limited to: Support the Convention Services and Catering with all daily tasks to assist with the departmental goals and objectives.• Generate and complete internal documents accurately and in a timely manner.• Coordinate and expedite work and materials within the department or between other internal departments.• Order office supplies for department and keeps inventory.• Develop and maintain professional relationship with all third-party partners and travel agents.• Assist management team with coordinating site inspections and familiarization visits for all clients.• Provide excellent customer service to customers and clients on behalf of the department organization.• Provide the team with clerical and administrative support include emailing, answering phones, data-entry and performing all other general office duties.• Work closely with all departments.• Handle guest complaints.• Channel communications between Director and direct reports (deadlines, etc.).• Willing and able to learn new skills and tasks quickly.• Distribute incoming/outgoing mail.• Ensure that required licensing is maintained updated.• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.• Perform other job-related duties as requested.

Requirements

Working knowledge of Microsoft Applications.
Ability to work varied shifts, including nights, weekends and holidays.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
At least 18 years of age.
High School Diploma.
Proof of eligibility to work in the United States.

Nice To Haves

Previous experience working in a large, luxury resort setting.
At least one year of experience in Hotel Sales, Catering and Convention Services or Banquets.

Responsibilities

Support the Convention Services and Catering with all daily tasks to assist with the departmental goals and objectives.
Generate and complete internal documents accurately and in a timely manner.
Coordinate and expedite work and materials within the department or between other internal departments.
Order office supplies for department and keeps inventory.
Develop and maintain professional relationship with all third-party partners and travel agents.
Assist management team with coordinating site inspections and familiarization visits for all clients.
Provide excellent customer service to customers and clients on behalf of the department organization.
Provide the team with clerical and administrative support include emailing, answering phones, data-entry and performing all other general office duties.
Work closely with all departments.
Handle guest complaints.
Channel communications between Director and direct reports (deadlines, etc.).
Willing and able to learn new skills and tasks quickly.
Distribute incoming/outgoing mail.
Ensure that required licensing is maintained updated.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Perform other job-related duties as requested.