Catering & Conference Services Coordinator

Four Seasons•Fort Lauderdale, FL

11d

About The Position

The Catering & Conference Services Coordinator provides administrative support to the Catering & Conference Service Managers and Director while being familiar with all aspects of the Sales & Catering processes and ensuring that the property’s Golden Sales & Catering system meets corporate standards.

Requirements

Prior administrative experience, preferably in a luxury hotel or resort.
Excellent personal presentation and interpersonal skills.
Ability to handle a large volume of telephone calls in an efficient and courteous manner.
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite, Delphi, Opera, and Salesforce preferred/is a plus.
Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

Nice To Haves

knowledge of Microsoft Office Suite, Delphi, Opera, and Salesforce preferred/is a plus.

Responsibilities

Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.
Prepare accurate written correspondence including letters, contracts, proposals, reports, Banquet Event Orders (BEO), schedule of events, printed menus, and e-mails.
Maintain information systems, which include but are not limited to menu input, average check update, BEO, merge document templates, assigning inquiries in different platforms.
Run and distribute daily, weekly, and monthly reports as required by the Catering & Conference Services team.
Support managers by coordinating site inspections, menu tastings, and internal communication with operational departments.
Assist clients in the absence of a Catering or Conference Services Manager, providing prompt, professional, and solution-oriented service.
Ensure event spaces and collateral are presentation-ready, reflecting luxury brand standards.
Communicate effectively with Banquets, Culinary, Rooms, and other operational teams to relay client needs and special requests.
Provide general administrative support and perform the duties of other team coordinators when required.