Catering Clerk

Hy-Vee, Inc.•Springfield, MO

1d•Onsite

About The Position

The Catering Clerk at Hy-Vee provides prompt, efficient, and friendly customer service. This role assists the Catering Manager in coordinating the delivery of products and the execution of events. Core competencies for this position include fostering partnerships, having a growth mindset, being results-oriented, customer-focused, and demonstrating professionalism. The position is non-exempt and operates within the Market Grille department.

Requirements

Ability to solve practical problems and follow detailed, simple instructions
Ability to do simple addition and subtraction; copying figures, counting and recording
Possess good communication skills, verbal and written
High School education preferred, but not required
Employment is contingent upon the successful completion of a pre employment drug screen

Nice To Haves

Server experience is a plus

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or anywhere else
Makes an effort to learn customers’ names and to address them by name whenever possible
Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Delivers products to customers in a prompt and efficient manner
Returns with the proper payment to the store
Handles food in a safe manner, including proper usage of a temperature log
Reviews the status and appearance of the food for freshness
Rotates all perishable product with every delivery and event
Able to properly collect all delivery items from the corresponding departments according to the invoice and deliver all invoice items in the appropriate manner
Handles and satisfies customer issues
Understands and practices proper sanitation procedures, ensuring work area is kept clean and neat
Maintains strict adherence to department and company guidelines relating to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and works expected number of hours
Trains new employees on how to coordinate and work an event
Assists in other areas of the store as needed
Facilitates the maintenance and upkeep of delivery vehicles
Performs other job-related duties and special projects as required