Wilsonville Catering Captain

McMenamins•Wilsonville, OR

21h

About The Position

The Catering Captain is responsible for running individual catered events at McMenamins Wilsonville. Events range from small business meetings with minimal food to large gatherings with full meals. The role includes event setup, service, troubleshooting, breakdown, and resetting event spaces, as well as leading the regular catering servers assigned to an event. The Catering Captain provides attentive customer service, maintains customer relationships, handles complaints professionally, and communicates event information to customers, catering department managers, and other departments on the property. The position also involves preparing and entering customer bills and setting up and operating audio-visual equipment. It requires a positive attitude, physical stamina, mental agility, multitasking, and the ability to work independently and as part of a team in a fast-paced, deadline-oriented environment.

Requirements

Obtain and maintain a current food handlers’ card.
Obtain and maintain a current OLCC card.
Be 21 years of age or older.
Previous serving or catering-related experience.
Flexible availability, including days, evenings, weekends, and holidays.
Ability to work in a busy, customer-service-oriented environment.
Ability to perform physical work, multitask, and maintain mental agility in a fast-paced, deadline-oriented environment.
Ability to work independently and as a member of a team.
Positive attitude and dedication to excellent customer service.

Responsibilities

Set up, run, and break down catered events ranging from small meetings to large events with full meals.
Set up tables, chairs, and bars.
Serve food in fine-dining and buffet settings.
Pour and serve beer, wine, and spirits, and check IDs of patrons purchasing alcoholic beverages.
Provide coffee and water service, wait on and bus tables, and attend to customer needs.
Clean and reset event spaces, restock supplies, wash dishes, and perform general cleaning.
Attend employee meetings.
Act as a shift leader for regular catering servers working the event.
Write up and input customer bills.
Set up and operate audio-visual equipment and troubleshoot events.
Serve as a resource for customers and guests, answer questions, and assist as needed.
Handle customer complaints professionally and maintain customer relations.
Communicate pertinent event information to customers, catering department managers, and other departments on the property.

Benefits

$45 hotel rooms, 40% off bottles of wine, and access to concerts.
Happy Hour beverage pricing all day.
40% off McMenamins apparel and spa services.
Shift food credits.
Comprehensive insurance benefits, including vision, medical, dental, chiropractic, and alternative care, for eligible employees.
401(k) plan with employer contribution for eligible employees.
Paid Time Off (PTO).
Opportunities to work at other locations, including the winery or concerts.
Work-life balance.
Fun team and positive work environment.
Multiple career path opportunities.