Catering and Services Manager | Catering Sales Enthusiast

Donohoe Hospitality Services Careers•Baltimore, MD

1d•$65,000 - $75,000•Onsite

About The Position

Canopy by Hilton Baltimore | Harbor Point Hotel is looking for bright talent to model Hilton's vision: "To fill the earth with the light and warmth of hospitality." CATERING & SERVICES MANAGER | CATERING SALES ENTHUSIAST Compensation: $65,000 - $75,000 annually plus Quarterly Bonus Eligibility Come join the Canopy by Hilton Baltimore Harbor Point team! Nestled between Harbor East and Fells Point, Canopy by Hilton Baltimore Harbor Point offers stunning waterfront views of the Inner Harbor and Patapsco River. The hotel's modern and artistic design creates an inspiring and dynamic work atmosphere, making every day at work feel fresh and invigorating. Our hotel is renowned for its high standards of service and hospitality. As part of our team, you'll strive to provide exceptional guest experiences, which can be incredibly fulfilling and motivating. We foster a supportive and inclusive work environment where teamwork and collaboration are highly valued. Employees are encouraged to bring their unique perspectives and ideas to the table, ensuring that everyone feels valued and heard. Canopy by Hilton Baltimore Harbor Point is also actively involved in the local community, offering employees the chance to participate in various community service initiatives and events. This engagement not only enriches the community but also provides a sense of purpose and connection for our team members. Overall, working at Canopy by Hilton Baltimore Harbor Point offers a blend of professional growth, excellent benefits, and a vibrant, supportive work culture. It's an attractive place to build a career, where you can thrive both personally and professionally. Position Summary Our Catering & Service Manager l Catering Sales Enthusiast is responsible for achieving and executing hotel functions with a strong emphasis on excellence and guest satisfaction. This role is pivotal in ensuring that every event and function is carried out seamlessly, creating memorable experiences for our guests. The ideal candidate will be dedicated to upholding the highest standards of hospitality, consistently striving to exceed expectations and deliver exceptional service.

Requirements

Previous catering experience required.
Excellent oral and written communication skills.
Strong organizational skills.
Exceptional listening skills.

Responsibilities

Maintain or exceed budgeted sales and profits.
Meet sales call quotas and actively pursue new business opportunities.
Carefully review all contracted services to ensure profitability.
Foster and maintain close client relationships.
Ensure all catered functions are meticulously followed up prior to the event as per hotel standards.
Obtain guarantee numbers, floor plans, entertainment, A/V, flowers, etc., from clients.
Assist the Director of Catering as needed.
Collaborate effectively with the Banquet Department.
Provide set-ups, menus, and functions for groups.
Qualify leads and prospects, developing potential accounts.
Update and maintain all account files and documentation.
Establish and maintain close contact with top and target accounts through phone calls, tours, appointments, and correspondence.
Maintain accurate sales files and a trace system for top and target accounts.
Work effectively with rooms, food and beverage, and catering departments.
Possess comprehensive knowledge of all hotel facilities and nearby attractions.
Consistently meet and exceed sales goals.
Submit weekly and monthly sales reports.
Maintain all files with current trace dates, accurate histories, and all relevant booking activity information.
Participate in weekly marketing and sales meetings.
Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.