Catering and Conference Services Manager

Millennium Hotel and Resorts•Chicago, IL

11h

About The Position

We are seeking a highly motivated and experienced Catering & Conference Services Manager to join our team. As a Catering & Conference Services Manager, you will be responsible for selling, planning, and executing social and corporate events, as well as servicing assigned corporate and group accounts.

Requirements

2-5 years of experience in catering sales, event management, conference services, or hospitality sales
Strong sales skills with ability to prospect, negotiate, and close business
Excellent organizational and time-management skills
Exceptional written and verbal communication skills
Ability to manage multiple events simultaneously with attention to detail
Proficiency in event management or sales systems (e.g Delphi, TripleSeat, Social Tables or similar preferred)
Flexible schedule with availability for evenings and weekneds as required by events
Self-motivated, professional, and customer-focused

Responsibilities

Respond promptly and professionally to all catering and event inquiries
Proactively prospect for new social and corporate catering business through outbound sales calls, networking, and relationship building
Conduct site inspections and client tours to showcase the venue and services
Prepare and present catering proposals, contracts, and pricing
Collaborate with Director of Sales & Marketing on sales strategies and revenue opportunities
Sell and service social events including weddings, galas, holiday parties, and special events
Detail all aspects of events, including menus, room setups, AV needs. timelines, and special requests
Create and distribute Banquets Event Orders (BEOs) and ensure accuracy of all event details
Act as a primary point of contact for clients from booking through event execution
Serve as Conference Services Manager for assigned corporate and group accounts
Manage group room blocks, meeting space, and ancillary event needs in coordination with sales and operations teams
Ensure seamless execution of multi-day and conferences
Handle on-site group needs, changes, and problem resolution during events
Be present on-site during events as needed to ensure proper setup and service standards
Address client concerns in a timely manner and professionally to ensure satisfaction
Conduct post-event follow up to gather feedback and encourage repeat business