Director of Catering & Conference Services
About The Position
The Director of Catering & Conference Services is responsible for leading and overseeing all catering and conference services operations, ensuring exceptional event execution while driving food, beverage, and group-related revenue. This role partners closely with Sales, Food & Beverage, and Operations to deliver seamless events that reflect Marriott brand standards and exceed client expectations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.
Responsibilities
- Lead and mentor the catering and conference services team, ensuring clear expectations, training, and accountability.
- Oversee the preparation, accuracy, and distribution of BEOs, event resumes, and related documentation.
- Partner with Food & Beverage and Banquets to ensure flawless execution of events.
- Drive catering and conference services revenue to meet or exceed budgeted goals.
- Monitor group room blocks, pickup, and event revenue accuracy.
- Maintain menu offerings and ensure accuracy in CITY and related systems.
- Ensure proper closing of event checks and accurate revenue posting.
- Serve as a key point of contact for clients, ensuring clear communication from contract through event completion.
- Participate in pre-convention meetings, site visits, and client planning sessions.
- Represent the hotel at trade shows, community events, and industry functions.
- Participate in daily sales meetings and other sales-related strategy sessions.
- Assist with reporting, competitive analysis, and market trend monitoring.
- Collaborate across departments to ensure alignment and high service standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
