Director of Catering & Conference Services

Pyramid Global Hospitality•Summerville, SC

2d•$95,000 - $100,000

About The Position

The Director of Catering & Conference Services is responsible for leading and overseeing all catering and conference services operations, ensuring exceptional event execution while driving food, beverage, and group-related revenue. This role partners closely with Sales, Food & Beverage, and Operations to deliver seamless events that reflect Marriott brand standards and exceed client expectations.

Requirements

High school diploma required; Bachelor’s degree in Hospitality Management, Business, or related field preferred.
Minimum 3–5 years of catering, conference services, or hotel sales leadership experience; Marriott experience preferred.
Experience with CITY, FOSSE, MARSHA, and other Marriott systems strongly preferred.
Strong leadership, communication, negotiation, and organizational skills; ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Lead and mentor the catering and conference services team, ensuring clear expectations, training, and accountability.
Oversee the preparation, accuracy, and distribution of BEOs, event resumes, and related documentation.
Partner with Food & Beverage and Banquets to ensure flawless execution of events.
Drive catering and conference services revenue to meet or exceed budgeted goals.
Monitor group room blocks, pickup, and event revenue accuracy.
Maintain menu offerings and ensure accuracy in CITY and related systems.
Ensure proper closing of event checks and accurate revenue posting.
Serve as a key point of contact for clients, ensuring clear communication from contract through event completion.
Participate in pre-convention meetings, site visits, and client planning sessions.
Represent the hotel at trade shows, community events, and industry functions.
Participate in daily sales meetings and other sales-related strategy sessions.
Assist with reporting, competitive analysis, and market trend monitoring.
Collaborate across departments to ensure alignment and high service standards.