Category Specialist

Chewy•Plantation, FL

About The Position

The Category Specialist supports the onboarding, enablement, and ongoing management of vendors within the Consumables category. This role partners closely with cross-functional teams to onboard vendors accurately and efficiently while resolving any discovered issues. The role serves as a key operational contact for vendors and internal customers, helping drive a high-quality experience.

Requirements

Completion of a BS/BA degree desired
1+ years of experience in category operations, vendor management, merchandising support, or related roles
Experience working with external vendors and cross-functional internal teams
Experience managing tickets, workflows, or operational requests
Familiarity with merchandising or onboarding support systems
Strong written and verbal communication skills

Responsibilities

Manage the onboarding process for assigned Consumables vendors from setup through launch, providing guidance, timelines, and status updates
Partner with the Merchandising Operations team to coordinate onboarding activities, resolve issues, and remove blockers
Ensure vendors are accurately configured across systems, tools, and requirements
Support product setup, configuration, and ongoing maintenance
Troubleshoot product issues and coordinate resolution with Operations, Product, and Technology teams
Identify recurring issues or risks and surface insights to improve processes and product performance
Respond to and resolve internal and vendor-facing tickets related to onboarding and category execution
Triage issues appropriately, track them through resolution, and ensure vendors and internal partners are informed
Communicate clearly and professionally with vendors, building and maintaining strong working relationships
Proactively identify vendor risks, gaps, or opportunities tied to execution
Share vendor feedback and operational insights to inform process and product improvements
Support category-level operational initiatives as needed