Category Manager - Business Services

HMSA•Honolulu, HI

3h•Hybrid

About The Position

This role is responsible for developing and executing multi-year category strategies for business services, aligning with enterprise priorities. The Category Manager will partner with business leaders and stakeholders to forecast demand, define sourcing roadmaps, and manage the end-to-end sourcing process for business service providers. Key responsibilities include market intelligence, identifying cost savings and value improvement opportunities, negotiating contracts, and overseeing vendor performance to ensure adherence to SLAs, KPIs, and risk mitigation. The role also involves financial analysis of spend, validation of pricing, and supporting budget planning. A significant aspect of the role is serving as a strategic procurement advisor to business units and collaborating with various corporate teams like Legal, Finance, and Risk.

Requirements

Bachelor's degree in supply chain, Healthcare Administration, Finance, or related field; or equivalent combination of education and experience.
Seven years of progressive experience in procurement, sourcing category management, or vendor management.
Experience negotiating mid to large service-based contracts, professional services, and business service agreements.
Strong understanding of healthcare business service domains
Ability to analyze business service spend, commercial terms, and cost structures
Strong familiarity with business service sourcing, procurement best practices, and vendor selection processes
Strong analytical, problem-solving, commercial negotiation, and financial modeling capabilities tailored for operations environments
Deep understanding of commercial terms, service SLAs, KPIs, risk clauses, compliance terms, and contract protections.
Ability to review and interpret vendor proposals, pricing models, and service scopes.
Demonstrated ability to interpret complex requirements, service dependencies, and contract cost structures.
Advanced knowledge in Microsoft Office Suite, including the ability to build and interpret Excel models for healthcare operations spend, licensing, and forecasting.
Ability to work with procurement and contract management systems for contract lifecycle activities (e.g., Source to Pay, ERP, etc.).
Familiarity with service management or ticketing tools and basic understanding of how procurement workflow systems operate.
Ability to analyze data exports from vendor systems or procurement platforms.

Responsibilities

Partner with the Chief Procurement Officer (CPO) and business leaders to develop multi-year category strategies for business services aligned to enterprise priorities.
Partner with business owners to forecast demand, define sourcing roadmaps, and align to budget cycles.
Conduct market intelligence on business service providers, pricing models, and sourcing opportunities.
Identify cost savings, operational efficiency, value improvement, and risk mitigation opportunities.
Lead end-to-end sourcing events (RFx), including requirements gathering, supplier evaluation, bid analysis, and award recommendations.
Negotiate commercial terms, pricing structures, performance-based models, and service frameworks.
Drive measurable savings through competitive sourcing, benchmarking, and renegotiation strategies.
Drive contract lifecycle including renewals, extensions, amendments, and rebids to optimize total cost of ownership.
Ensure contracts include compliant and enforceable SLAs, KPIs, audit rights, regulatory terms, and risk protections.
Provide vendor oversight for business service suppliers, owning commercial performance of vendors, including cost, value realization, and contract adherence.
Partner with business owners and/or vendor managers to ensure alignment between financial outcomes and operational performance.
Partner with Vendor Managers and Business Service owners to ensure governance, QBRs, continuous improvement, and issue resolution.
Partner with Vendor Management, Risk, Legal, and Compliance to ensure oversight and risk controls.
Analyze business service vendor spend, utilization, and cost drivers to identify optimization opportunities; deliver and track quantifiable cost savings, cost avoidance, and value creation across business service spend.
Validate pricing, invoices, rate structures, and cost allocation accuracy.
Develop business cases supporting vendor selection, cost savings, and transitioning services.
Support budget planning with Finance and business owners.
Serve as procurement strategic advisor to business units across HMSA.
Partner with Legal, Compliance, Risk, Finance, HR, Marketing, Facilities, and other corporate teams.
Influence decision-making to ensure enterprise-aligned vendor and sourcing strategies.
Guide business areas and stakeholders on procurement governance, contract requirements, and vendor best practices.
Performs all other miscellaneous responsibilities and duties as assigned or directed.