Category Experience Analyst

HD Supply • Jacksonville, FL

5d • Onsite

About The Position

Improves the customer experience through site merchandising, content strategy, and product taxonomy while focusing on site optimization and site experience management within specified merchandising categories.

Requirements

• Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
• Typically requires BS/BA in a related discipline.
• Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field.
• Certification is required in some areas.

Nice To Haves

• Bachelor's degree in a related field.
• 1+ years of e-commerce or merchandising experience.
• Advanced knowledge of Microsoft Office.
• Basic technical aptitude with web-based tools.

Responsibilities

• Analyzes and leverages customer information and behaviors, as well as competitive benchmarking, to identify areas necessary to enhance the customer research/buying experience.
• Evaluates external data, internal research, site behaviors and post-transaction data and partners with merchandising and other stakeholders to identify and report on the most significant opportunities to improve the customer experience across categories.
• Identifies opportunities to improve taxonomy, purchase path, data content, search engine optimization and post-transaction results through tactical execution.
• Tracks content performance on site within category, vertical, and customer type via key performance indicator reporting.
• Champions continuous optimization and process improvements.
• Performs ad hoc reporting based on the business needs and extracts the proper data from relevant systems.

Benefits

• We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level