Catastrophe Field Large Loss Property Adjuster

Allstate • McCullom Lake, IL

2d • $62,100 - $117,900 • Hybrid

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Requirements

• Active Listening
• Critical Thinking
• Time Management
• Working Independently
• Xactimate
• Proficient knowledge of all regional construction types and related repair methodologies
• Advanced knowledge of all regional construction types and related repair methodologies

Nice To Haves

• 5 or more years of property adjusting experience
• Construction or trades experience
• Written and verbal communication

Responsibilities

• Spend your day handling claims traveling to loss sites that have been damaged by fire, water, weather or other unexpected events as well as virtually from home
• Conduct a detailed inspection of the property and write an estimate to capture the extent of the damages
• Settle large homeowner claims involving complex structure losses as a result of, for example, fire, water, theft, etc.
• When you are not in the field, use advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
• Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy
• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner
• Negotiate claim settlements with customers in accordance with business unit standard methodologies
• Use data and analytics to tell a story and influence decision making
• Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually
• In our virtual environment, adjusters are required to engage and participate on camera during online meetings and training
• Researches and responds to complex customer communications, concerns, conflicts or issues
• Documents a claim file with notes, evaluations and decisions making process
• Investigates, reviews, determines and verifies complex coverage/policy information
• Handles complex contents inventories, complex pricing analysis, and mitigation bills, and prepares claims reports
• Handles and occasionally negotiates complex claims that included Public Adjuster involvement
• May serve as a committee team lead for medium-sized projects or as a committee team member on large projects
• Proficient knowledge of all regional construction types and related repair methodologies
• Assists in reviewing files and making recommendations to refer files to Home Office for escalation
• Reinspects complex and occasionally highly complex damage estimates and provides quality evaluation coaching
• Advanced knowledge of all regional construction types and related repair methodologies
• May serve as a committee team lead for large projects or as a committee team member on very large projects
• Acts as a resource to leadership or others on complex and occasionally highly complex claim/coverage matters and high severity claims
• Handles inside investigation of complex and occasionally highly complex mortgagee claims
• Review customer satisfaction results; recommends, designs, and implements personal and business unit action plans
• Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• Monthly connectivity reimbursement for remote work
• $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed