Catastrophe Claims Representative Inside

FBL Financial Group, Inc.•West Des Moines, IA

8d•Hybrid

About The Position

Are you looking for an exciting career where you can directly impact someone's life? We are seeking a service-minded individual to join our Catastrophe (CAT) Claims team! With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

Requirements

College degree or equivalent plus 1 year of relevant experience required.
Excellent verbal and written communication, including the ability to negotiate effectively and present yourself in a professional manner.
Must possess excellent interpersonal and organizational skills, as well as analytical ability.
Strong computer skills are required in order to quickly learn our multiple systems.
Must maintain on-call availability.
Ability to ready, write and speak the English language.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.

Nice To Haves

Experience in construction, estimating, and estimating systems involved in the handling of property claims preferred.
bilingual in Spanish is preferred.

Responsibilities

Provide immediate response to handle minor to moderate storm damage claims throughout the 8 P/C states utilizing virtual inspection tools.
Accurately evaluate coverages, investigate and evaluate damages, issue payments and set reserves on homeowner, farm, and commercial policies according to Claims Best Practices and company guidelines.
Effectively negotiate with client/members and contractors in a professional manner to attain a fair settlement.
Document investigations, evaluations, recommendations, and plans of action with results focused on developing a defendable claim file.
Seek input from the property claims managers, engineers, reinsurers, legal counsel, and casualty consultants are required.
During storm events review estimates from field adjusters, and complete handling of the claim through conclusion.
Develop and maintain plans with the CAT Claims Manager to improve the performance of the Company’s storm claim handling process.
During non-storm times, may assist absent property staff with handling supplemental and replacement cost claims on non-storm claims.