TD Insurance- Catastrophe Claims Advisor- Home & Auto
About The Position
TD Insurance is seeking a considerate and methodical professional with strong analytical skills to join their Catastrophe (CAT) Claims Department. This role involves supporting customers immediately following catastrophic events such as fire, hail, tornado, or heavy rains, ensuring their urgent needs are met and they feel fully supported. As a Claims Advisor, you will adjudicate claims, provide advice and support to customers, and ensure they feel taken care of during difficult times. TD Insurance is part of TD Bank Group and is committed to providing legendary experiences and trusted advice. With over three million clients and a national workforce of over 4,000 employees, TD Insurance offers a stable and dynamic work environment with a focus on professional development and rewarding careers.
Requirements
- Two or more years of claims adjusting experience preferred
- Computer literacy
- Excellent communication and customer service skills led by empathy and compassion
- Proven ability to negotiate win/win outcomes when reasonably possible
- Strong ability to review and investigate high-value claims related to catastrophic events such as natural disasters
- Excellent organization and time management skills with a demonstrated ability to support customers in a fast-paced, multifaceted environment
- Proven ability to manage change and help foster an environment open to change
- Dedicated to meeting or exceeding the expectations of internal and external clients
- Strong attendance track record with a positive impact on team cohesion
Nice To Haves
- Experience with multiple lines of claims insurance considered an asset
- Knowledge of Xactimate and the use of Xactanalys is an asset
- Candidates actively pursuing their Chartered Insurance Professional (CIP) designation or other relevant continuing education are preferred
- Provincial claims licensing may be required
- Bilingual (English and French) written and verbal is considered an asset
Responsibilities
- Investigate, negotiate and settle both Residential and Auto Catastrophe claims
- Support customer claims from start to finish: open new claims, set up appraisals, assign contractors, generate financial transactions and finalize settlements in a timely manner
- Review inspection reports and estimates to make sure damages are related to the loss; determine when additional inspection is needed
- Follow up with customers on the status of the claim; provide ongoing feedback and support regarding cause of loss and completion of repairs
- When applicable, adjust claims quickly and accurately in accordance with policy coverage to exceed customer expectations
- Collaborate with internal partners to ensure legendary customer experiences
- Leverage external vendors when appropriate, both approved and non-approved
- Ensure customer problems are carefully reconciled, escalating issues when necessary
- Actively participate in performance management processes
- Continue professional development with learning maps and external courses, as required
- Support other TD Insurance Business Lines during critical events and peak volumes.
- Share industry knowledge and expertise to advise colleagues on recommended services, support or resources for the customer
- Proactively and consistently remain in contact with the customer to establish and maintain a relationship of trust to resolve claims in a timely manner
- Participate fully as a member of a team and contribute to a positive working environment
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
